Application Support & Training Specialist

Northgate Public Services; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software solutions company based in Ipswich is looking for a 2nd Line Support Specialist. You will provide direct support to customers using software applications, assist in system monitoring, and create user guides. The ideal candidate is self-motivated, patient, and has a strong desire to help others. Benefits include medical cover, 25 days paid holiday, and a competitive salary. Join us to make a difference in public services!

Benefits

Single Private Medical Cover

25 days paid holiday

4 x basic salary life assurance cover

Group Pension Plan

Flexible benefits

Qualifications

• Enjoys helping people and able to work independently and as part of a team.
• Basic computer literacy is required.
• Candidates must be persistent and demonstrate a logical approach.

Responsibilities

• Provide 2nd line support to customers using applications.
• Deal directly with customers both electronically and on the phone.
• Create User Guides and provide user training on site.

Skills

Self-motivated

Good oral and written communication skills

Logical and methodical approach

Empathy and patience

Desire to learn

Job description

A leading software solutions company based in Ipswich is looking for a 2nd Line Support Specialist. You will provide direct support to customers using software applications, assist in system monitoring, and create user guides. The ideal candidate is self-motivated, patient, and has a strong desire to help others. Benefits include medical cover, 25 days paid holiday, and a competitive salary. Join us to make a difference in public services!