Application Support Lead: Elevate Client Experience

IT Services; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology solutions provider is seeking an Application Support Lead in Greater London to manage Tier-1 client support and oversee technical issues resolution. This role requires strong troubleshooting skills, particularly in SQL, Java, and Spring development, along with expertise in user interface frameworks like Angular. The ideal candidate will navigate ticketing systems such as Jira and maintain compliance with service level agreements. The position offers a competitive salary ranging from £50,000 to £70,000 annually.

Qualifications

• Strong hands-on experience analysing reported issues and identifying required fixes.
• High-level debugging and troubleshooting skills for applications.
• Experience working with Jira for ticketing and workflows.

Responsibilities

• Act as the first line of escalation for complex issues.
• Monitor and manage tickets to prevent SLA breaches.
• Write automation scripts and monitor applications for outages.

Skills

Troubleshooting user queries

SQL proficiency

Java and Spring knowledge

Familiarity with REST API development

Monitoring tools experience

Angular framework knowledge

Perl scripting expertise

Experience with Jira

Job description

A technology solutions provider is seeking an Application Support Lead in Greater London to manage Tier-1 client support and oversee technical issues resolution. This role requires strong troubleshooting skills, particularly in SQL, Java, and Spring development, along with expertise in user interface frameworks like Angular. The ideal candidate will navigate ticketing systems such as Jira and maintain compliance with service level agreements. The position offers a competitive salary ranging from £50,000 to £70,000 annually.