Application Support Engineer - South Manchester

Cathcart Technology; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A market leading technology company in Manchester is looking for a 3rd Line Support Engineer to support bespoke applications. You will lead installations and provide expert technical support in a customer-facing role. The ideal candidate is passionate about technology. The role offers a hybrid working policy and competitive benefits, including bonuses and a strong pension scheme.

Benefits

Generous hybrid working policy

Market leading pension and benefits

Generous bonus

Qualifications

• Demonstrable experience installing, migrating and configuring SaaS applications.
• Passionate about infrastructure and technology.

Responsibilities

• Lead installations, upgrades, and configuration of bespoke solutions.
• Provide expert level support for advanced technical incidents.
• Troubleshoot and resolve complex server and software challenges.
• Build and maintain documentation for processes and deployments.

Job description

Overview

We are looking for a 3rd Line support engineer / infrastructure engineer to join our market leading SaaS client. This is a customer facing role supporting a range of bespoke applications, both hosted and on prem, where you will need demonstrable experience installing, migrating and configuring SaaS applications.

Responsibilities

• Lead installations, upgrades, and configuration of bespoke solutions in client environments, coordinating closely with internal teams
• Act as a senior escalation point, providing expert level support and taking full ownership of advanced technical incidents
• Troubleshoot and resolve complex server, software, and compatibility challenges
• Build and maintain detailed documentation for processes, configurations, and deployments to support knowledge sharing

Additional information

It\'s a small team, and they want really passionate technologists with a genuine interest infrastructure. They have an excellent reputation as an employer with a very low turnover as staff because people really enjoy working there. They offer a very generous hybrid working policy with only a few days a month in the office required, as well as market leading pension and benefits as well as a generous bonus.