Application Support Engineer III

J.P. Morgan; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A multinational investment bank is seeking a Technology Support III in Glasgow to ensure the operational stability and performance of production applications. The role involves troubleshooting service interruptions, collaborating with various teams, and maintaining the infrastructure. Ideal candidates will have extensive IT troubleshooting experience, familiarity with cloud environments, and a solid understanding of monitoring tools. Strong scripting and automation skills are also preferred. This position promises a dynamic work environment and the opportunity for career growth.

Qualifications

• Extensive experience in IT service troubleshooting and maintenance.
• Knowledge of large-scale infrastructure and public cloud technologies.
• Experience setting up observability tools for applications.

Responsibilities

• Provide end-to-end application support for smooth business operations.
• Maintain and ensure stability of the firm’s systems.
• Monitor production environments for anomalies using observability tools.
• Analyze incidents and problems, providing solutions for stakeholders.

Skills

Troubleshooting

Incident management

Collaboration

Scripting

Cloud computing

Kubernetes

Tools

ServiceNow

Monitoring tools

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, infrastructure mgmt. and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escaltate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application and infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production and similar environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Design system automation, build helpers and tools to reduce the human toil of application support

Required qualifications, capabilities, and skills

• Extensive experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques, setting them up for large scale applications and services.
• Incident management – Basic working knowledge of production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue
• Role implies collaboration with all levels of seniority including the developers, business users and global production management teams.
• Hands on experience on scripting language, any programming language and debugging for production issue and system automations.
• Hands on experience with private/public cloud, Kubernetes or equivalent.
• Strong understanding of infrastructure costing, with the ability to apply tuning mechanisms that optimize both performance and cost efficiency.

Preferred qualifications, capabilities, and skills

• Experience with ServiceNow platforms
• Understanding of software life cycle development
• Knowledge of document management system