Application Support Engineer

itecopeople; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology consulting firm is seeking a DV-Cleared Application Support Engineer to join their on-site team in the Cheltenham area. The role focuses on maintaining a managed cross-domain service with a strong emphasis on site reliability engineering. Key responsibilities include managing CI/CD pipelines, providing 2nd/3rd line support, and automating tasks for improved service stability. A minimum of 4 days per week on-site is required, and active DV clearance is necessary.

Qualifications

• Active DV clearance required.
• Experience in managed services and CI/CD pipelines.
• Strong troubleshooting and incident management skills.

Responsibilities

• Manage and maintain CI/CD pipelines.
• Track service performance using Influx and Grafana.
• Provide 2nd/3rd line support and manage incidents.
• Automate tasks to improve service stability.

Skills

Managed service environment experience

Infrastructure as Code (Terraform, Ansible)

Application development experience (Java or similar)

Problem-solving and analytical skills

Excellent communication and stakeholder management

Git version control proficiency

Tools

Terraform

Ansible

OpenShift

Docker

Java

Maven

Cypress

Job description

Overview

DV-Cleared Application Support Engineer - Contract (Outside IR35)

We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence.

Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week)

Rate: 500 - 600 per day

Clearance: Active DV clearance required

Start: ASAP

Duration: 6 months

Key Responsibilities

Build & Deploy

• Manage and maintain CI/CD pipelines using Java, Maven, and NPM.
• Configure and execute automated test suites with Maven and Cypress.
• Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker.
• Configure and integrate third-party software and appliances.

Monitoring & Verification

• Track service performance and availability using Influx and Grafana.
• Configure alerts to detect issues before they escalate.
• Analyse logs and investigate anomalies in system behaviour.

Support & Troubleshooting

• Provide 2nd/3rd line support, resolving issues and answering business queries.
• Manage incidents, escalate problems, and conduct root cause analysis.
• Implement proactive changes to improve service stability.

Maintenance

• Automate tasks to reduce manual workload.
• Conduct OS health checks, patching, and database housekeeping.
• Support multi-site data centre operations.

Key Skills

• Experience in a managed service environment with strong service delivery focus.
• Hands-on with Infrastructure as Code (Terraform, Ansible).
• Application development experience (Java or similar).
• Strong problem-solving and analytical skills with sound decision-making.
• Excellent communication and stakeholder management.
• Proficient with Git version control.

Desirable Skills

• Experience with microservices deployment and administration.
• Familiarity with messaging platforms (e.g., AMQP).
• Knowledge of S3 object storage.
• Experience with RDBMS (Oracle or similar)

Services advertised are those of an Employment Business.