Application Support Engineer

Premier Group; Egham; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading technology firm in Egham is seeking an Application Support Engineer to join their dynamic team. This role involves delivering technical support and ensuring optimal performance of software applications. Candidates must have a relevant degree and experience in application support, particularly with MS SQL and C# .NET. The position offers a salary of up to £35,000, along with hybrid working conditions, allowing for both office and remote work. Apply now to be part of this thriving and supportive environment.

Benefits

Benefits package

Flexible working hours

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• Experience supporting MS SQL databases and C# .NET applications.
• Proven background in application support and troubleshooting.

Responsibilities

• Provide prompt and effective technical support.
• Investigate and diagnose issues to minimise downtime.
• Maintain a strong understanding of the organisation's software applications.

Skills

Application support

Troubleshooting

SQL/MySQL databases

C# .NET applications

Analytical skills

Communication

Interpersonal skills

Education

Bachelor's degree in IT or Computer Science

ITIL certification

Tools

MS SQL

HTML

CSS

JavaScript

Support/ticketing tools

Job description

Application Support Engineer

Location: Egham, Surrey

Hybrid: 2 days per week in office

Salary: Up to £35,000

We are looking for an Application Support Engineer to join a technology driven SaaS company on a permanent basis. This opportunity will be joining a strong team and You’ll be a vital contributor to the technical support team, tasked with maintaining the smooth performance of our software applications.

Key Responsibilities

• Provide prompt and effective technical support via email, phone, and ticketing systems.
• Investigate and diagnose issues, identify root causes, and deliver timely solutions to minimise downtime.
• Maintain a strong understanding of the organisation’s software applications, including functionality, architecture, and integrations.
• Communicate technical information clearly to both technical and non-technical audiences.
• Keep users and stakeholders informed throughout the resolution process and maintain accurate support documentation.
• Offer expert advice on emerging trends affecting service delivery.
• Collaborate with development teams to elevate and prioritise bugs, feature requests, and product enhancements.
• Identify opportunities to improve support processes, tools, and systems.
• Review recurring issues and implement long-term fixes to prevent repeat problems.
• Respond to user support requests, troubleshoot technical issues, and contribute to high customer satisfaction.
• Provide training and guidance to help clients use the software effectively and maximise value.
• Ensure compliance with data security and organisational standards

Key Skills & Experience

• Bachelor’s degree in IT, Computer Science, or related field, with ITIL certification (preferred)
• Experience supporting MS SQL databases and C# .NET applications
• Proven background in application support, troubleshooting, and resolving complex technical issues.
• Strong understanding of SQL/MySQL databases, web technologies (HTML, CSS, JavaScript), and support/ticketing tools.
• Excellent analytical, problem-solving, communication, and interpersonal skills.
• Customer-focused mindset with the ability to work effectively in fast-paced, independent, and collaborative environments.
• Knowledge of IT security principles and willingness to work outside core hours when required.

This list is not exhaustive.

This role offers hybrid working out of their office based in Egham, with 2 days in the office and 3 days from home.

In return, the successful Application Support Engineer can expect a salary of up to £35,000 + benefits. You'll benefit from working with a strong and supported team, working on innovative software and a company that is regularly voted a great place to work!

If you are interested then please apply today!

Unfortunately there is no sponsorship with this role.

For more information about this role please apply, or email Rob Lang on # who will be able to provide more details on the opportunity.

Many thanks, Premier Group