Application Support Engineer

Ecm Selection; Cambridge; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading technology solutions company in Cambridge is looking for an Application Support Engineer to provide front-line support, guide clients, and assist with software testing. Candidates should have relevant educational background and strong Linux skills. This role allows for remote collaboration with occasional meetings in Cambridge. The company provides a competitive salary and opportunities for growth in 4G and 5G technology.

Qualifications

• A good degree in relevant subject such as Computer Science or Engineering; or similar experience.
• Excellent communications skills - you will need to explore technical issues in depth with clients.
• Hands-on experience of testing software within a professional software engineering environment.

Responsibilities

• Provide front-line support and answer customer questions.
• Carry out installations and upgrades for clients.
• Identify process improvements and design test procedures.

Skills

Excellent communication skills

Linux desktop and scripting skills

Hands-on experience with software testing

Education

Degree in Computer Science or Engineering

Job description

Want to apply your engineering skills and problem solving abilities to real-world problems? This Cambridge company has developed advanced network management solutions for scenarios where clients need closer control over their 4G and 5G network infrastructure. These products are already in use by customers across the world, and as their business grows, the company continues to add new capabilities.

To help their increasing customer base get the best from their products, they are seeking an experienced Application Support Engineer to join their team. Typical tasks could include providing front-line support and answering customer questions, providing step by step guidance to resolve common issues, carrying out installations and upgrades, identifying process improvements, and designing and executing test procedures.

Essential skills and attributes:

• A good degree in relevant subject such as Computer Science or Engineering; or similar experience
• Excellent communications skills - you will need to be comfortable exploring technical issues in depth with clients and helping them reach a resolution
• Hands-on experience of testing software within a professional software engineering environment
• Linux desktop and scripting skills, and an understanding of the software development lifecycle
• Full existing right to work in the UK without restriction, time limit, or sponsorship

This role features a competitive salary and an opportunity for an enthusiastic and capable Application Support Engineer to become the go-to expert in 4G and 5G technology. Whilst the team works remotely, you will need to be located close enough to Cambridge for convenient exchange of hardware, or occasional meeting.

Keywords: Application Support, Front Line Support, Software Engineering, Software Test, Linux, Client-Facing, Remote

Interested? Send your CV to ECM Selection. We do read every CV and try to respond to everyone. Or recommend a friend for £250, details at https://ecmselection.co.uk/tell-a-friend.

Please note: even if you don't have exactly the background indicated, do contact us now if this type of job is of interest - we may well have similar opportunities that you would be suited to. And of course, we always get your permission before submitting your CV to a company.