Application Support Engineer

Cantor Fitzgerald Ireland Limited; Belfast; On-site; GBP 30,000 - 45,000; Full time

Job summary

A financial services technology company in Belfast is hiring a Customer Support Engineer to enhance global support for its core product. The role requires 3+ years in customer support, strong Unix/Linux skills, and excellent communication abilities. Candidates should be passionate about technology and able to adapt to various support processes.

Qualifications

• 3+ years’ experience in customer support, preferably in financial services.
• Ability to work effectively within a team and independently.
• Passion for technology and willingness to learn new technologies.

Responsibilities

• Provide first and second level support to customers.
• Assist in customer onboarding processes.
• Adapt to changing circumstances in support processes.

Skills

Experience in customer support

Strong skills in Unix/Linux

Knowledge of scripting languages

Excellent communication skills

Job description

Overview

Lucera Financial Infrastructures is hiring a Customer Support Engineer for our Belfast office to help expand our global support footprint for our core product, used by some of the top names in financial services.

We are looking for someone who has 3+ years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership. We are looking to talk to people with:

Requirements

• A passion for technology, with an ability and desire to pick up new technologies
• Experience of first and second level support, and customer onboarding
• Understanding of support processes, and ability to react and adapt to changing circumstances
• Strong skills in Unix/Linux based environments
• Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks
• Experience with Financial Services, in particular concepts of Market Data and Order Entry
• Excellent communication skills