Application Support Analyst | Northern Care Alliance NHS Foundation Trust

Salford Royal NHS Foundation Trust; Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in Salford is seeking a Support Analyst to join their Support Team. The role involves answering calls and supporting tickets for clinical systems, with a focus on ensuring quality service delivery. The ideal candidate will possess excellent customer service skills and attention to detail, and will assist with the configuration and maintenance of digital applications. This position offers a purpose-driven role with opportunities for personal and professional growth.

Benefits

Competitive benefits package

Flexible working opportunities

Protected health and wellbeing activities

Qualifications

• Experience in handling support tickets.
• Knowledge of clinical systems and applications.
• Ability to liaise with departmental managers.

Responsibilities

• Answer calls and support tickets for clinical systems.
• Assist with collecting and reporting on performance metrics.
• Support the configuration and maintenance of digital applications.
• Acquire and maintain detailed knowledge of the systems/applications.
• Provide advice and support to departmental managers.
• Escalate issues to line manager as needed.

Skills

Excellent customer service skills

Attention to detail

Job description

Overview

We are looking for a Support Analyst to join our Support Team. You will answer calls and support tickets relating to clinical systems and will be responsible for ensuring that all Diagnostic and Pharmacy clinical systems are supported. You will be required to assist the Lead Applications Support Analyst with collecting and reporting on performance by providing a quality service to users of the clinical systems.

Key Skills

Excellent customer services skills and attention to detail are key to this role.

Responsibilities

• Answer calls and support tickets for clinical systems.
• Assist with collecting and reporting on performance metrics.
• Support the configuration and maintenance of digital applications.
• Acquire and maintain detailed knowledge of the systems/applications.
• Provide advice and support to departmental managers and colleagues.
• Escalate issues to line manager and provide relevant data as required.

About the Northern Care Alliance NHS Foundation Trust

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

Benefits

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Application Information

To read more information about the advertised role, and the main job duties/responsibilities, please open the Job Description and Functional Requirements located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk.

Closing

This advert closes on Thursday 1 Jan 2026.