Application Support Analyst — Hybrid, Drive System Improvements

Co-op Group; Scunthorpe; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

A leading retail cooperative is seeking an Application Support Analyst in Scunthorpe. The role involves providing third-line support for tier 1 systems, managing service tickets, and analyzing business processes to deliver system improvements. A candidate should have experience in an IT environment, solid SQL knowledge, and strong communication skills. The position offers a hybrid work model with great benefits including a bonus, generous holiday allowance, and employee discounts.

Benefits

An annual bonus (based on personal and business performance)

28 days holiday (rising to 32 with service) plus bank holidays

A pension with up to 10% employer contributions

30% discount on Co‑op products and 10% off other brands

Wagestream – early access to a percentage of your pay as you earn it

Virtual healthcare including GP appointments

24/7 colleague support service

Training and support for your development and career progression

Cycle‑to‑work scheme

Responsibilities

• Provide third‑line support for tier 1 and other Wholesale systems, including data queries and issue resolution.
• Manage service tickets, change requests, and service improvements.
• Analyse current business processes to understand issues and support enhancements.
• Prioritise and deliver improvements in line with business needs.
• Collaborate with third‑party vendors and internal teams to deliver system changes.
• Build positive relationships with partners to understand their needs.
• Ensure service management standards are met, and systems remain reliable.

Skills

Experience working in an IT environment

Familiarity with web‑based internet systems

Experience in analysing business processes

Solid SQL knowledge

Good Microsoft Office skills

Strong communication and relationship‑building skills

Job description

A leading retail cooperative is seeking an Application Support Analyst in Scunthorpe. The role involves providing third-line support for tier 1 systems, managing service tickets, and analyzing business processes to deliver system improvements. A candidate should have experience in an IT environment, solid SQL knowledge, and strong communication skills. The position offers a hybrid work model with great benefits including a bonus, generous holiday allowance, and employee discounts.