Application Operations Engineer

DWP Digital; Blackpool; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

A prominent government department is seeking an Application Operations Engineer in Blackpool. This role involves supporting applications, troubleshooting issues, and working with diverse technologies including Linux and cloud platforms. Candidates should have experience in application support and excellent communication skills. With a competitive salary of up to £39,621, this opportunity offers a great work-life balance, flexi-time, and a comprehensive pension plan. Join us to make a difference in public service.

Benefits

Flexi-time

Generous leave package

Professional development opportunities

Civil service pension contributions

Interest-free loans for commuting

Qualifications

• Previous experience providing technical application support during major incidents.
• Evidence of successfully communicating complex technical information.
• Background in continual improvement initiatives.
• Experience collaborating with other technical teams.

Responsibilities

• Keep applications running smoothly and troubleshoot issues.
• Work with a variety of technologies and improve processes.
• Manage certificates and diagnose networking issues.

Skills

Technical application support

User focus

Continual improvement

Service focus

Tools

Linux

Windows servers

Cloud platforms

Databases

Job description

Application Operations Engineer

Pay up to £39,621 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance.

DWP. Digital with Purpose.

We have an exciting opportunity to join our community of experts at DWP Digital as an Application Operations Engineer within our Centralised Application Support Services (CASS) that spans DWP Digital.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.

Our DWP Digital teams are using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions, positively changing how government work.

We design, build, and run digital public services, making them simpler and faster for everyone.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Previous experience providing the technical application support of services during major incidents including the understanding and exposure of the ITIL Service Management Framework.
• User Focus - Evidence of successfully communicating complex technical information to stakeholders whilst influencing their decision making.
• Continual Improvement - Evidence of proactively seeking and implementing improvement initiatives from a technical and process angle.
• Service Focus - Evidence of collaborating with other technical teams to provide a quality service.

You and your role

We're looking for Application Operations Engineers to help keep our applications running smoothly and make them even better. You'll work with a mix of technologies, from Linux and Windows servers to databases, cloud platforms and third-party software. Every day is different, you might be troubleshooting issues, deploying changes, monitoring performance or improving processes.

You’ll be part of a collaborative team, sharing knowledge and working closely with developers, architects, testers and other specialists. We use frameworks like ITIL, Agile and Scrum to make sure everything runs efficiently and delivers real value to our users.

On the technical side, you’ll get hands on experience with managing certificates and key exchanges, diagnosing networking issues and working across both cloud and on-prem environments. You’ll also be involved in proactive monitoring, implementing fixes and contributing to continual service improvements to keep our applications secure, stable and high performing.

Details. Wages. Perks.

Location:

• You’ll join us in one of our brilliant digital hubs in Blackpool or Newcastle whichever is most convenient for you.

Hybrid Working:

We work a hybrid model - you’ll spend some time working at home and some time collaborating face to face in a hub.

Pay:

We offer competitive pay of up to £39,621

Pension:

You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £10,000 per year.

Holidays:

A generous leave package starting at 24 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable, so our application and selection process are just two stages:

Apply:

Complete your application on Civil Service Jobs. There’ll be full instructions when you click through.

Interview:

A single stage interview online.

CLICK APPLY for more information and to start your application.