Application Engineer / Product Specialist

ROHDE & SCHWARZ GmbH & Co. KG; Fleet; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in the United Kingdom is looking for a Technical Support Specialist to provide pre and post sales support for test and measurement products. Responsibilities include delivering presentations, conducting training sessions, and assisting customers with their solutions. The ideal candidate will have strong technical knowledge and excellent communication skills, and the role demands a commitment to ongoing training and a proactive approach to business development. This is a unique opportunity to be part of a dynamic European team.

Qualifications

• Strong technical knowledge of test and measurement instruments.
• Excellent communication skills for customer interaction.
• Willingness to engage in continuous learning and training.

Responsibilities

• Provide technical support for test and measurement products.
• Conduct technical presentations and demonstrations for customers.
• Support customers post-sales with training and optimization of solutions.
• Coach peers and contribute to sales targets.
• Identify business opportunities and develop customer relationships.

Job description

• The successful candidate will be responsible for technical support, both pre and post sales. They will cover the test and measurement product portfolio, inclusive of signal generators, spectrum analyzers, network analyzers, power sensors and oscilloscopes. The candidate will be one of the main points of contact for internal and external customers, providing technical assistance and solutions, delivered via telephone, email and on-site visits.
• In pre-sales, the successful candidate will be able to identify and guide the customer to the correct solution through technical qualification, including delivery of focused presentations and demonstrations of the equipment.
• Post sales responsibilities include timely provision of support to customers, for example, providing instrument familiarisation, with hands-on training or helping the customer to ensure that the purchased test solution is optimized for requirements.
• The role necessitates the attendance of regular training and a strong personal desire to maintain a high level of technical competence on the related technologies, applications and products. The coaching of peers and contributing to the achievement of sales targets will be expected. Additionally, there is an expectation to support our marketing team at exhibitions, events and seminars.
• The candidate will be part of a wider European team looking to identify new business opportunities, developing relationships and growing our existing customer base.