Application Analyst

Co-op Group; Scunthorpe; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

A leading community-focused retailer in Scunthorpe is seeking an Application Analyst to support and improve tier 1 systems. This role requires strong IT and communication skills, as you will manage service tickets and collaborate with teams to deliver solutions. If you thrive in a dynamic environment and have a background in IT support, we encourage you to apply for this position, which features a hybrid working model and excellent benefits.

Benefits

Annual bonus based on performance

28 days holiday, rising to 32

Pension with up to 10% employer contributions

30% discount on Co-op products

Virtual healthcare and support services

Training and career development support

Cycle-to-work scheme

Qualifications

• Experience in providing third-line support for tier 1 systems.
• Ability to manage service tickets and change requests efficiently.
• Experience in analysing and enhancing business processes.

Responsibilities

• Provide third-line support for tier 1 and other Wholesale systems.
• Manage service tickets and issue resolution.
• Collaborate with third-party vendors and internal teams.

Skills

Experience working in an IT environment

Experience handling urgent and business critical IT service tickets

Familiarity with web-based internet systems

Experience in analysing business processes

Solid SQL knowledge

Microsoft Office skills

Strong communication skills

Relationship-building skills

Job description

Application Analyst
£30,000 to 34,000 plus great benefits (Work Level 6B)
Scunthorpe (hybrid - working from the office several times per month)

We're open to applications from people who may require flexible working arrangements. You'll have the opportunity to discuss your needs during the interview process and at offer stage.

We’re looking for an Application Analyst to join us in Scunthorpe, as part of our wider Digital technology & data team. You'll assist with the maintenance and improvement of the tier 1 systems we use across Co-op Wholesale, working closely with colleagues to understand their needs and translating them into actionable changes.

You'll manage the support backlog and our improvements "to do" list, making sure these are prioritised and delivered in line with business needs. From analysing and understanding existing business processes and taking proposals to our Change Advisory Board to collaborating with third parties, testing, and deployment teams - no two days are the same. You'll be part of a small, collaborative team of Support Analysts and other IT colleagues, helping to make sure user requests and service desk tickets are handled successfully.

Why this role matters

We're entering a busy and transformative period within Co-op Wholesale, and this role plays a big part in supporting two of our tier 1 systems - those that are essential to supporting this transformation and delivering our daily operations.

What you'll do

• Provide third-line support for tier 1 and other Wholesale systems, including data queries and issue resolution
• Manage service tickets, change requests, and service improvements
• Analyse current business processes to understand issues and support enhancements
• Prioritise and deliver improvements in line with business needs
• Collaborate with third-party vendors and internal teams to deliver system changes
• Build positive relationships with partners to understand their needs
• Ensure service management standards are met, and systems remain reliable

What you'll bring

• Experience working in an IT environment
• Experience handling urgent and business critical IT service tickets
• Familiarity with web-based internet systems
• Experience in analysing business processes
• Solid SQL knowledge and Microsoft Office skills
• Strong communication and relationship-building skills

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you'll belong

We're building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, we'll make reasonable adjustments to support you through the recruitment process. We're also proud to be part of the Disability Confident scheme - if you're disabled and you meet the minimum criteria for this job, we'll guarantee you an interview.

Learn more about our recruitment process athttps://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing athttps://jobs.coop.co.uk/diversity-inclusion-wellbeing