AO Administration Officer

Ministry Of Defence; Tidworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK Government Agency is looking for an administrative support professional to enhance the delivery of primary healthcare at Tidworth. The role involves managing patient records, providing high-quality support, and ensuring confidentiality. Ideal candidates will possess strong communication and interpersonal skills, with the ability to prioritize a busy workload effectively. A flexible working culture and comprehensive benefits, including a pension scheme, are offered.

Benefits

Civil Service pension with employer contribution

Learning and development opportunities

Flexible working options

Access to Gym

Free Parking

Local Amenities

Qualifications

• Experience in administrative support for healthcare services.
• Ability to manage confidential patient information.
• Flexibility to adapt to changing demands.

Responsibilities

• Provide administrative support for primary healthcare delivery.
• Maintain accurate medical records.
• Ensure confidentiality and proper handling of patient data.

Skills

Strong communication

Interpersonal skills

Ability to prioritize workload

Job description

Overview

This is a permanent, full time role, offering 37 hrs per week.

Strategic Command Transformation

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command\'s transformation programme is committed to following the MOD\'s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command\'s personnel and Trade Unions.

As the successful candidate, you will be responsible for the quality and smooth running of the administrative area of primary healthcare delivery within the Medical Centre. The duties of the post include the timely preparation of notes and statistics for clinics and surgeries and the accurate administration of medical records of Service personnel. You will need to be flexible in order to accommodate the rapidly changing needs of the Service and their families\' Primary health care delivery. The ability to work solo or in a team is necessary. We are looking for someone who has strong communication, and interpersonal skills with the ability to prioritise their workload.

You will also be required to maintain data on the DMICP (Defence Medical Information Capability Programme) computer system conducting system backups and upgrades, audits and searches of DMICP, as required ensuring that all users are kept up-to-date with the relevant policies and guidelines. You will have a key role in promoting a positive image of the Medical Centre to its patients and other users/visitors.

Responsibilities

• Providing high quality administrative support in pursuit of the appropriate delivery of primary healthcare to Service personnel and to maintain accurate data and execute a variety of tasks.
• Maintaining patient and staff confidentiality.
• Ensuring DMICP appointment templates are maintained accurately for all clinicians.
• Actioning online consultations sent via email and assign them the relevant clinician.
• Carrying out administrative duties required within the administrative department including photocopying, scanning and faxing during the day.

Please pay particular attention to the attached Terms of Reference (TORs), which outlines the role requirements in further detail.

Behaviours

• Leadership
• Working Together
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
• Changing and Improving

We\'ll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Changing and Improving

At application stage you will be assessed against the following:

• Leadership
• Changing and Improving
• Delivering at Pace

Please see the link to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.

Are you applying for a job in Civil Service? - YouTube

Selection Process & Conditions

• The sift will be completed within 10 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.
• There will be no reimbursement for any travel expenses for the interview.
• Requests to work flexibly and/or part time will be considered, taking into account business needs. Please note the salary will be pro-rata where part time hours are undertaken.
• All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.
• Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
• This post does not offer any assistance with relocation allowances.

Security & Nationality

• Successful candidates must undergo a criminal record check.
• Nationality requirements and eligibility are described in the original posting (UK nationals, certain other categories). Further information on nationality requirements is provided in the posting.

Working for the Civil Service

• The Civil Service Code sets out the standards of behaviour expected of civil servants.
• We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\'s recruitment principles.
• The Civil Service embraces diversity and promotes equal opportunities, including a Disability Confident Scheme.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Location & Benefits

We have an exciting opportunity for a motivated, adaptable, and hardworking individual with strong interpersonal, organisational, and collaborative skills to join our dedicated and encouraging team at Tidworth, Wiltshire.

The applicant must be well organised, self-motivated and have the ability to prioritise and manage a full workload whilst balancing business need. This is a fabulous position for someone who wants to embark on a new adventure!

Alongside your salary of £26,770, MOD contributes £7,755 towards a Civil Service Defined Benefit Pension scheme. Benefits include:

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Free Parking
• Local Amenities
• Access to Gym