Ambulance Care Assistant (Relief) - Stevenage, Hertfordshire

East of England Ambulance Service NHS Trust; Stevenage; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional ambulance service in England is seeking enthusiastic Ambulance Care Assistants to transport non-urgent patients. The ideal candidate will possess customer care experience and a full UK driving licence. You will work in various settings and receive comprehensive training. The role promises daily variety and the chance to impact patient care positively. Flexible working options are available.

Benefits

Paid training course

Travel expenses reimbursement

Flexible working options

Qualifications

• Experience caring for people.
• Full UK manual car driving licence with at least one year of driving experience.

Responsibilities

• Transport non-urgent patients to and from health/social care premises.
• Work in teams or independently across various vehicle types.

Skills

Customer care

Communication skills

Flexibility

Teamwork

Job description

Vacancy at East of England Ambulance Service Trust

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centres and other similar facilities.

If you have experience of caring for people with proven customer care and communication skills with the public, then we would like to hear from you! You will need to be flexible, adaptable, and at times, discreet. A good sense of humour and local knowledge of the area you are applying to work in will also be an advantage.

Every day is different as an ACA and you could really make a difference to our patients.

Role Overview

The Ambulance Care Assistant is responsible for the transportation of non‑urgent patients to and from health/social care premises and private residences. The role requires a professional and caring attitude, teamwork, and a full UK manual car driving licence with at least one year of driving experience (a maximum of three penalty points will be considered for a minor motoring offence).

Training & Implementation

Your role with EEAST will start with a 3‑week paid training course (Monday–Friday) which takes place in Welwyn Garden City. The training covers clinical training to be a ‘First Person on Scene,’ patient transport driver training, and includes a full uniform. You must attend and successfully complete the course. Travel expenses for the training will be reimbursed in line with Trust policy.

Working Environment

You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types across Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. The team delivers 24‑hour, 365‑day urgent care to those in need of emergency and non‑emergency medical treatment and transport.

EEAST Diversity and Flexibility

We aim to represent and value the diversity of our local communities through our workforce and service provision. We positively encourage applications from under‑represented groups, such as Black, Asian, or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria. We also support work‑life balance and welcome flexible working requests.

Legal & Checks

Pre‑employment checks will be carried out prior to a conditional offer. If full employment checks cannot be achieved (including existing and unserved disciplinary sanctions), an offer may be withdrawn.

How to Apply

1. Read the advert and the Job Description and Person Specification (attached).
2. Complete the Supporting Statement – indicate how you meet each of the criteria in the Person Specification.
3. Complete the online application and upload your statement. CVs are not accepted.

This advert closes on Wednesday 10 Dec 2025.