Ambulance Care Assistant (Bank) - West Essex | East of England Ambulance Service Trust

East of England Ambulance Service NHS Trust; Harlow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional ambulance service is seeking enthusiastic Ambulance Care Assistants to transport frail patients to various appointments. The ideal candidates will have customer care and communication skills, a UK driving licence, and flexibility. This role is crucial in providing exceptional care and involves working independently or in pairs. This position offers a casual worker contract with training provided and encourages applications from diverse groups.

Benefits

Comprehensive training course

Flexible working options

Qualifications

• Full UK manual car driving licence with one year driving experience.
• Maximum of 3 penalty points for a minor driving offence.
• Ability to commute to training venues for training.

Responsibilities

• Transport non-urgent patients to health/social care premises.
• Work in teams of two or independently.
• Undertake duties in various types of vehicles.

Skills

Customer care skills

Communication skills

Flexibility and adaptability

Local knowledge

Job description

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centres and other similar facilities.

If you have experience of caring for people with proven customer care and communication skills with the public, then we would like to hear from you!

You will need to be flexible, adaptable, and at times, discreet. A good sense of humour and local knowledge of the area you are applying to work in will also be an advantage.

Every day is different as an ACA and you could really make a difference to our patients.

Please note this is a 0 hours Casual Worker contract.

Role Overview

The role of the Ambulance Care Assistant involves the transportation of non-urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude, as well as teamwork.

You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types.

Requirements

• A full UK manual car driving licence, with one year driving experience.
• Maximum of 3 penalty points will be considered for a minor motoring offence only.
• You must be able to commute to training venues (usually Welwyn Garden City & Barton Mills) as accommodation and travel expenses will not be provided.
• You must be able to commit to undertaking the 3‑week paid training course (Monday–Friday) as outlined above.

Training

Your role with EEAST PTS would start with a 3 week paid training course (Monday – Friday). The training involves clinical training to be a ‘First Person on Scene’, patient transport driver training, and a full uniform is provided.

During the training course it is your responsibility to attend in full, on each day.

Work Locations

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone’s throw away and the invigorating North Sea coast to the east.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

Diversity and Inclusion

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

Flexible Working

We at EEAST want to support our employees to achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

How to Apply

1. Read the advert and the Job Description and Person Specification (attached).
2. Complete the Supporting Statement – your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
3. Complete the online application and upload your statement. Please note, CVs are not accepted.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in‑depth overview that will give you a clear and detailed picture of what the position entails.

Please note, if you are successful your application will be required to undergo pre‑employment checks, prior to receiving an unconditional offer; if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions) then your offer may be withdrawn.

This advert closes on Wednesday 31 Dec 2025