Ambulance Care Assistant 1 - Hywel Dda Health Board Area

Welsh Ambulance Services University NHS Trust; Llanelli; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare service provider in Llanelli is seeking ambulance drivers for non-urgent patient transport. Responsibilities include driving an equipped NEPTS ambulance, ensuring safe transport of patients, and providing care within training limits. Candidates should demonstrate professionalism and excellent customer care. No formal qualifications are required, but candidates must be willing to participate in assessments. Knowledge of Welsh is desirable but not mandatory.

Qualifications

• Candidates should demonstrate a reasonable standard of education and personal responsibility.
• Experience in delivering excellent customer care is expected.
• Candidates must be willing to undergo assessment and training.

Responsibilities

• Drive an equipped ambulance for patient transport.
• Transport patients safely between residences and treatment centers.
• Provide necessary care and administrative support when required.

Skills

Professionalism

Compassion

Customer care

Education

Reasonable standard of education

Job description

The post holder will be required to drive an equipped NEPTS ambulance or other vehicle as necessary, and carry out non‑urgent and non‑critical, planned patient journeys usually working with a colleague but sometimes working alone when dealing with patients who can walk unaided or with minimum assistance.

The post holder deals with a variety of patients and conditions, most of whom will require different levels of assistance, lifting or carrying to transfer to and from the Trust vehicle.

The post holder transports patients safely between their place of residence and designated treatment centres and clinics, provides where necessary appropriate care and assistance which is within the post holder's level of training and competence, and adheres to the Trust Code of Conduct and Standards of Professional behaviour, Service Instructions and the Trust's Standing Procedures and Policies.

In addition, the post holder is required to deliver goods or parcels, as necessary from time to time provide administrative support to the Human Resources Team, operating efficiently and effectively in day‑to‑day activities with particular focus on administering the Trac recruitment system and Electronic Staffing System.

We are looking for candidates that can deliver a high standard of professionalism and compassion when providing a transport service to meet the needs of patients and other service users. Although no formal qualifications are specified for this role, we would expect candidates to be able to demonstrate a reasonable standard of education and personal responsibility and have evidence of delivering excellent customer care. This can be a demanding job.

Those candidates that are successful after short listing, will be required to attend an interview, a practical driving assessment and a theory test based on the highway code. These will be carried out in Swansea., The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Remarkable People

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world‑class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient‑facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under‑represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.