Ambulance Care Assistant

ERS Medical; Redhill; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading patient transport service is seeking an Ambulance Care Assistant based in Redhill. This full-time role involves transporting service users to and from medical appointments while providing empathetic support. Ideal candidates should hold a valid UK driving licence, be physically fit for patient handling, and have strong communication skills. The position requires flexible shifts between 05:30am and 00:30am. Enjoy benefits such as life assurance, access to medical consultations, and additional wellbeing support.

Benefits

Life Assurance

24/7 online/telephone GP consultation

Pension Scheme

Uniform provided

Employee Assistance Programme

Qualifications

• Must be able to work flexible shifts from 05:30am to 00:30am.
• Experience in emotional communication with others.
• Pass an Enhanced DBS check.

Responsibilities

• Transport service users to and from medical appointments.
• Assist in lifting and securing service users in the Ambulance.
• Communicate effectively with patients and families.

Skills

Effective communication

Empathy

Physical fitness

Education

Valid UK manual driving licence

Job description

We have a fantastic opportunity for an Ambulance Care Assistant to serve your local community and join the Ambulance Service as part of our Ambulance crews based in Redhill

An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day, you’ll be helping someone in need, making their lives that little bit easier, and knowing that you make a difference to their day provides you with a real sense of achievement.

Your main responsibility will be transporting our service users to and from their medical appointments and between healthcare facilities.

This is a full-time role working 4 days out of 7 (10 hour shifts) with shifts scheduled between 05 : 30am and 00 : 30am. Shifts will be on a rota. Please only apply if you can work these hours

What benefits can you expect?

• £12.21p / h
• Work 4 days out of 7
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24 / 7 online / telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn / Winter).

Other duties include :

• Assisting in the transportation of ‘end of life’ service users, ensuring a high level of empathy is present at all times.
• Building rapport by effectively communicating with patients and their relatives / friends.
• Responsible for lifting, securing and helping service users in and out of the Ambulance.
• Assist with the handing over of patients to appropriate staff on arrival at treatment centres / hospitals or to family / friends at their homes.

To be considered as an ACA, you will need to be :

• Hold a valid UK manual driving licence.
• Be able to work flexible shifts. Our operational hours are between 05 : 30am and 00 : 30am, Monday to Sunday so you will need to work various shifts within these hours (with notice)
• An effective communicator and experience of communicating with others in what can often be emotional circumstances.
• Be physically fit for patient handling and moving.
• Pass an Enhanced DBS check (company funded).

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group.We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.