Allocations Officer

Joshua Robert Recruitment; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Allocation Officer for a 3-month contract in East London. The successful candidate will manage the allocations process and assist vulnerable residents. Strong knowledge of social housing and excellent communication skills are required. The role offers a competitive hourly rate and starts within two weeks.

Qualifications

• Previous experience in allocations, lettings, voids, or a similar housing role.
• Strong working knowledge of social housing legislation and allocation policies.
• Ability to work with vulnerable applicants.

Responsibilities

• Manage the full allocations process from nomination to sign-up.
• Assess and verify applicant eligibility in line with housing legislation.
• Work closely with voids teams to minimise turnaround times.
• Provide excellent customer service to applicants.

Skills

Experience in allocations

Knowledge of social housing legislation

Excellent communication skills

Ability to manage high volumes of cases

Confidence working independently

Job description

Interim Allocation Officer - 3 Month Contract

Location: East London

Start: Within 2 Weeks

Rate: £25 - £27 per hour (Umbrella, Inside IR35)

Are you an experienced Allocations professional with a strong understanding of social housing, choice-based lettings and voids management? We're supporting a well-established East London housing provider who is looking for an Allocation Officer to join the team on an interim basis for an initial 3-month contract.

You'll play a key role in ensuring properties are allocated efficiently, legally and in line with policy, supporting vulnerable residents and maintaining a smooth end-to-end lettings process.

Key Responsibilities

• Manage the full allocations process from nomination to sign-up
• Assess and verify applicant eligibility in line with housing legislation and local policy
• Work closely with voids teams to minimise turnaround times
• Liaise with applicants, support agencies, local authorities and internal teams
• Prepare and issue offers, tenancy sign-up documentation and compliance paperwork
• Maintain accurate case notes and ensure all actions meet statutory requirements
• Provide excellent customer service to applicants, ensuring timely updates and communication

What We're Looking For

• Previous experience in allocations, lettings, voids, or a similar housing role
• Strong working knowledge of social housing legislation and allocation policies
• Excellent communication skills and ability to work with vulnerable applicants
• Ability to manage high volumes of cases and work to tight timescales
• Confidence working independently in a fast-paced environment

Contract Details

• 3-month interim contract
• Start within 2 weeks
• Interviews taking place next week
• Full-time, office-based/hybrid
• Competitive hourly rate