Alarm Receiving Centre Ambassador – 24/7 Response

Verisure; Newcastle upon Tyne; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading security company is seeking Alarm Receiving Centre Ambassadors in Newcastle Upon Tyne. The role involves responding to incidents, processing alarm signals, and effectively communicating with customers and emergency services. Candidates should possess excellent customer service skills and be proactive in following strict protocols. This position offers a salary starting at £24,500 pro rata, along with various benefits, including performance bonuses and holiday perks.

Benefits

Birthday off

Onsite coffee shop

Discounted gym membership

Private healthcare access

Employee referral cash rewards

Discounts on alarm systems

Qualifications

• Experience in providing excellent customer service.
• Ability to work under pressure and follow strict protocols accurately.
• Accurate data capture and typing skills.

Responsibilities

• Responding to incidents in a timely manner.
• Processing alarm signals and liaising with emergency services.
• Making outbound calls during incidents.
• Preventing false alarms and explaining system usage.

Skills

Excellent communication skills

Customer oriented

Problem solving attitude

Patience

Multitasking

Good IT skills

Tools

Microsoft Office

Job description

A leading security company is seeking Alarm Receiving Centre Ambassadors in Newcastle Upon Tyne. The role involves responding to incidents, processing alarm signals, and effectively communicating with customers and emergency services. Candidates should possess excellent customer service skills and be proactive in following strict protocols. This position offers a salary starting at £24,500 pro rata, along with various benefits, including performance bonuses and holiday perks.