Airwave and Business Support Officer

Hampshire and Isle of Wight Constabulary; Netley; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A regional police force in England is looking for an Airwave and Business Support Officer. This role involves managing police radio assets, providing technical support, and navigating police databases for disclosure requests. Candidates should have strong communication skills and relevant work experience in asset management or office administration. The position offers hybrid working options, a generous leave package, and access to various employee benefits.

Benefits

Generous annual leave

Local Government Pension Scheme

Employee Assistance Programme

Retail and leisure discounts

Qualifications

• Educated to 5 passes or work experience deemed comparable.
• Experience in asset management and office administration.
• Good understanding of database technologies.

Responsibilities

• Manage Airwave asset distribution and auditing.
• Provide technical support and liaise with suppliers.
• Interrogate police databases for disclosure requests.

Skills

Attention to detail

Strong communication skills

Proactive workload management

Technical support

Database technology understanding

Education

5 GCSE passes or equivalent work experience

Job description

Job Details

Job Title : Airwave and Business Support Officer - HC622947

Work Location : Vickery Building, Netley - free parking and hybrid working available

Salary : Scale 5, £30,333 - £32,613

Hours : 37 hours per week - office hours are 08 : 00-16 : 00 Monday to Friday

Contract : Permanent

Closing Date : Sunday 11th January 2026at 23.59 hours

Are you looking for a new and exciting opportunity?

The Contact Management Department are looking for someone with good attention to detail and strong communication skills. You should be proactive, able to manage your own workload and be

comfortable working independently and as part of a team.

You will be working in a multi skilled role ranging from Asset management of Police Radio Equipment / Accessories to Producing 999 / 101 calls for Officers / Staff or for evidential purposes in court.

About the role

Airwave Asset Management

You will be responsible for the issuing of personal and pool Airwave Radios and accessories across Hampshire & Isle of Wight as well as providing replacements equiptment either in person or via pre-booked booked appointments. This will also include arranging warranty repairs for both Handheld and Vehicle radios.

You will have responsibility for the auditing of handheld and vehicle radios to comply with Home Office Guidelines by maintaining a safe and secure auditable system for the issue, storage and holding of all Airwave - both overt and covert - Airwave assets and documentation. You will have the opportunity to carry out station visits to assist with the Auditing and Maintenance of all Handhelds radios across Hampshire & Isle of Wight.

You will provide an effective service for end users to offering technical support and acting as a liaison between end users and third party suppliers.

Disclosure Requests

You will be navigating and interrogating requests, Police databases and Voice recorders to supply 999 / 101 recordings of incidents which will be either to be used as a working copy by authorised staff / officers or for use at court. You will also be required to redact 999 / 101 calls of personal information to ensure it is in line with data protection and disclosure procedures and supplying exhibited statements.

You will attend court if necessary to evidence the integrity of the system and procedures followed.

Liaising with external forces to assist with their enquiries and conducting daily checks to ensure call recorders are operating correctly is also a key part of this role.

Please see the role profile for more information

What's on offer?

As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package*, including but not limited to :

• Family friendly policies supporting those with caring responsibilities.
• Generous annual leave entitlement starting at 24 days in addition to public holidays, rising to 29 after five years’ service.
• Access to a wide range of learning and development opportunities
• Local Government Pension Scheme
• Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card
• Excellent wellbeing support and access to Employee Assistance Programme
• Staff representation groups and inclusion network
• Eye test vouchers

Application and Interview

If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.

Essential Qualifications

Educated to (5 passes) OR work experience deemed to have brought the post holder to a comparable level.

Essential Experience

To have work experience in a relevant asset management environment involving office administration, good communication skills, good understanding of database technologies and good keyboard skills.

Competencies and Personal Qualities

Please see the role profile for more information around Competencies and Personal Qualities