Airport Service Delivery Lead — Multi‑Site & Compliance

Leidos; Knowsley; On-site; GBP 58,000 - 75,000; Full time

Job summary

A leading technology company is seeking a Service Delivery Manager to work with Manchester Airport Group (MAG), focusing on operational delivery, service excellence, and team leadership. The role requires proven experience in multi-site service operations and strong leadership skills. The ideal candidate will manage service level agreements, lead employee performance reviews, and ensure compliance with industry regulations. A competitive salary range of £58,400 - £74,900 is offered, along with comprehensive benefits.

Benefits

Competitive salary

Health and Wellness programs

Paid Leave

Retirement plans

Qualifications

• Proven experience in multi-site, cross-functional technical service operations.
• Strong background in change management and continuous improvement.
• Excellent planning and time management skills.

Responsibilities

• Drive service delivery excellence by managing operations across MAG sites.
• Lead and develop a high-performing, agile team.
• Ensure compliance with contractual obligations and regulatory standards.

Skills

Leadership

Collaboration

Time Management

Problem Solving

Communication

Education

Level 5 Leadership/Management or equivalent experience

NVQ Level 3, HNC, HND in Electronics, Elec/Mechanical Engineering

Tools

Salesforce Lightning

Data Analytics

Job description

A leading technology company is seeking a Service Delivery Manager to work with Manchester Airport Group (MAG), focusing on operational delivery, service excellence, and team leadership. The role requires proven experience in multi-site service operations and strong leadership skills. The ideal candidate will manage service level agreements, lead employee performance reviews, and ensure compliance with industry regulations. A competitive salary range of £58,400 - £74,900 is offered, along with comprehensive benefits.