Airport Customer Service Agent - Early Morning Shifts

British Airways; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airport ground services provider in London is seeking a Customer Service Agent to provide exceptional service at London City Airport. This role includes assisting passengers during check-in, verifying documentation, and ensuring a smooth travel experience. A commitment to high standards in customer service and effective communication skills are essential. The position is part-time with flexible hours and offers various employee benefits, including discounted flights and health benefits.

Benefits

Discounted flights and standby tickets

Health benefits including free flu jabs

Pension scheme

Cycle to work scheme

Free staff parking

Discounts on airport food vendors

Qualifications

• 5 years of satisfactory references to obtain an airside pass.
• Able to demonstrate excellent communication skills.
• Willingness to work flexible hours including weekends.

Responsibilities

• Host passengers and provide personalized service.
• Assist with check-in processes and support special requirements.
• Inspect and verify passenger documentation.

Skills

Excellent communication skills

Ability to work accurately under pressure

Customer service orientation

Job description

A leading airport ground services provider in London is seeking a Customer Service Agent to provide exceptional service at London City Airport. This role includes assisting passengers during check-in, verifying documentation, and ensuring a smooth travel experience. A commitment to high standards in customer service and effective communication skills are essential. The position is part-time with flexible hours and offers various employee benefits, including discounted flights and health benefits.