Air Logistics Aerospace Operational Care Specialist

Kuehne + Nagel; Colnbrook; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in Colnbrook is seeking an Aerospace International Logistics Specialist to enhance customer services and maintain communication with clients. The ideal candidate should have experience in the aerospace field and excellent knowledge of airline routings. This position offers a contributory pension plan and various employee benefits, including access to a wellbeing center.

Benefits

Contributory pension plan

Employee assistance program

Discounts and benefits scheme

Qualifications

• Experience in Aerospace field is preferred.
• Extensive customer service experience within Freight forwarding is a must.
• Excellent knowledge of international and domestic airline routings.

Responsibilities

• Maintains and enhances customer services by ensuring procedures are followed.
• Take job orders from clients including routing and deadlines.
• Assist in providing clients with continuous notifications.

Skills

Customer service experience

Understanding of aviation industry

Knowledge of airline routings

Proficient in Microsoft Office

Good communication skills in English

Job description

Overview

Kühne + Nagel (AG & Co.) KG

We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team. The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence.

Responsibilities

• Maintains and enhances customer services by ensuring procedures are followed and systems used correctly;
• Follow any new systems procedures within the department;
• Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential;
• To take job orders from clients, that include routing, classifying of service type, establishing a deadline;
• To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc);
• Familiarize yourself with all special services we can offer and ensure customers are given all options available;
• Help develop and maintain relationships with clients;
• Ensuring communication with service partners is kept up to date.

Qualifications

• Experience in Aerospace field is preferred
• Extensive customer service experience within Freight forwarding is a must, preferably in air logistics
• Excellent knowledge of international and domestic airline routings, geography and time zones
• Understanding of the Aviation industry and delivering Time Critical shipments using all available services
• Proficient in Microsoft Office suite (Excel, PowerPoint & Word)
• Good written and verbal communications skills in English
• Ability to work in shifts 4 days on, 4 days off from 7 am until 7 pm

Benefits

Whats in it for you

• Contributory Sterling a Kuehne + Nagel company pension plan
• Route 2 Rewards scheme with discounts, benefit information, recognition and its own wellbeing center
• Employee assistance program providing 24/7 GP, legal and financial advice along with mental health counselling
• Gold Covenant holders and a forces-friendly employer who recognize the skills and value service leavers bring