AI IVABOT Architect Google CCAI

TTEC Digital; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A digital technology firm in Greater London seeks an AI IVA / BOT Architect to lead voice and digital AI solutions for contact centers. You will design and implement AI self-service applications while interfacing with clients and managing multi-site implementations. The ideal candidate has over 8 years in architecture and design, and experience with Google Cloud CCAI. We offer a full-time position with competitive salary and comprehensive benefits.

Benefits

Career development opportunities

Comprehensive benefits package

Qualifications

• 8 years of architecture and design experience overall.
• 4 years of experience with Google Dialog Flow ES / CX.
• 2 years of hands-on experience with Google Cloud CCAI.

Responsibilities

• Lead AI Self-Service solutions for contact centers.
• Design and implement AI self-service applications.
• Interface with clients to define solution requirements.

Skills

Architecture and design experience

Experience with Google Dialog Flow ES / CX

Technical experience with Google Cloud CCAI

Knowledge of Cloud Services Architecture

Proficient in Java, C#, HTML, SQL, Python

Excellent communication skills

Education

Bachelor's degree

Tools

Google Cloud CCAI

APIs

SOAP

.NET

Oracle

Job description

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train test secure deploy and integrate CCAI and the Vertex AI suite to produce multi-platform data informed enterprise solutions that fuel the exceptional employee and customer experience (CX).

As an AI IVA / BOT Architect you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project while interacting closely with the client to meet specific needs throughout the process.

We offer an outstanding career development opportunity a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude strong drive for career growth and a passion for excellence in client support delivery and satisfaction.

What you will be doing

• Lead voice and digital AI Self-Service solutions for large multi-location contact centers
• Design develop and implement AI self-service applications with Google CCAI
• Ability to interface with clients lead design decisions and drive towards defining solution requirements and technical design
• Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
• Collaborate with project team members to provide input to conversation design specifications
• Integrate backend systems using web services databases and reporting
• Perform Unit Testing of developed code
• Assist with System and Functional Testing

What skills you will bring

• 8 years of architecture and design experience overall
• 4 years of experience with Google Dialog Flow ES / CX
• 2 years of technical on-hands experience with Google Cloud CCAI
• Google Certification a plus and / or badge completion required
• Knowledge of Cloud Services Architecture Apigee Vertex AI
• Ability to support multiple projects at the same time
• Experience in managing large multi-site contact center implementations
• Experience managing and guiding developers or interest in doing so
• Experience in writing Solution Document Designs / specifications for IVA applications
• Experience with Speech-to-Text and Text-to-Speech services such as Nuance Google and Amazon
• Proficient in Java C# HTML SQL and Python etc.
• Must be able to work independently be organized self-motivated and have attention to detail
• Excellent communication skills both written and verbal
• Experience developing solutions using Java Python R HTML JavaScript AngularJS C# .Net SQL SDK development Objective C Swift
• Support integrations with back-end data systemssuch as : Web Services REST API Soap SQL Server Oracle NoSQL databases Reporting
• Bachelors degree required

Desired skills

• Staff management
• 1 to 2 years Cisco CVP WebexCCE / CC UJet design and architecture experience
• VXML based IVR platforms such as CVP GVP AVP / AEP Amazon Connect Five9

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Key Skills

• APIs
• Pegasystems
• Spring
• SOAP
• .NET
• Hybris
• Solution Architecture
• Service-Oriented Architecture
• Adobe Experience Manager
• J2EE
• Java
• Oracle

Employment Type: Full-Time

Experience: years

Vacancy: 1