Agriculture Customer Success Coordinator

NWF Group; Nantwich; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading agricultural organization in Nantwich, UK, is looking for a Customer Service Co-Ordinate. This role serves as the first point of contact for Agriculture customers, handling queries and managing customer accounts. Ideal candidates possess excellent communication and analytical skills, along with previous experience in a telephony-based role. The position offers a salary of £26,158.70 per annum with a hybrid work model and numerous employee benefits including training opportunities and discounts.

Benefits

33 days holiday including bank holidays with the option to buy more

Extensive training opportunities

Discounts across shopping, groceries, travel, and more

Paid overtime for Saturday shifts

Company pension

Life assurance

Employee assistance programme

Free refreshments and parking

Qualifications

• Excellent communication skills both written and verbal with an upbeat positive approach to customers is essential.
• Strong analytical, administrative and computer skills.
• Previous experience in a telephony-based customer service role would be advantageous.

Responsibilities

• Provide efficient and effective telephone communications in a professional and positive manner.
• Account management of the customers of assigned sales reps.
• Assist the transport department by communicating any changes to orders.
• Work alongside transport and operations to ensure that production needs are spread evenly.
• Liaise with management and sales reps to implement any pricing changes.
• Attend shows, company events etc. when deemed beneficial.

Job description

A leading agricultural organization in Nantwich, UK, is looking for a Customer Service Co-Ordinate. This role serves as the first point of contact for Agriculture customers, handling queries and managing customer accounts. Ideal candidates possess excellent communication and analytical skills, along with previous experience in a telephony-based role. The position offers a salary of £26,158.70 per annum with a hybrid work model and numerous employee benefits including training opportunities and discounts.