Agile Team Administrator

Lancashire & South Cumbria NHS Foundation Trust; Blackburn; On-site; GBP 25,000 - 29,000; Full time

Job summary

An NHS Trust in England is seeking an Agile Team Administrator to support their Urgent Care Service. This full-time position requires excellent customer service and administrative skills, as the successful candidate will provide support across multiple teams. Responsibilities include overseeing diary management and delivering a high-quality administrative service. Candidates should possess NVQ Level 3 in Customer Care or Business Administration and demonstrate strong organisational skills. Flexibility in working hours is expected, with travel between sites included.

Benefits

Paid travel expenses

Flexible working options

Enhanced pay rates for unsocial hours

Qualifications

• NVQ Level 3 in Customer Care or Business Administration or equivalent experience.
• Demonstrable commitment to continuous personal development.
• Knowledge of a range of administrative procedures and practice.

Responsibilities

• Assist in providing a high standard, quality administrative service.
• Provide comprehensive administration and information service.
• Work flexibly in response to the needs of the service.

Skills

Organisational skills

Effective communication skills

Pro-active approach to tasks

Diary management

Education

NVQ Level 3 in Customer Care or Business Administration

Tools

Microsoft Office

Job description

Overview

Go back Lancashire & South Cumbria NHS Foundation Trust

Agile Team Administrator

The closing date is 01 February 2026

Full Time 37.5 hrs per week, will include occasional evenings, nights, weekends and Bank Holidays to be worked at the John Hewitt Suite at Royal Blackburn Hospital, Pendle House in Nelson and Daisyfield Mill, there may be a requirement to work at other sites. Travel expenses will be paid along with enhanced pay rates for working unsocial hours. For more information regarding expenses please contact us using the details provided.

The Pennine Network is looking for an Agile Team Administrator to join our Urgent Care Service on a full-time, permanent basis. You will have excellent customer service and administrative skills to support the smooth and efficient functioning of the service. As the role is agile the post holder will also be required to provide support to the inpatient wards, Home Treatment Team and Mental Health Liaison Team.

We are inviting applications from individuals with excellent organisation skills and the ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communicate with staff, service users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages, be able to live type or willing to train and possess a good telephone manner.

Main duties of the job

The post holder will be organised, professional, committed and will assist in providing a high standard, quality administrative service.

The post holder will have knowledge of relevant customer and administrative procedures applicable to this role. The post holder will need to be a team player with strong communication skills.

The post holder will provide a comprehensive administration and information service and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.

The post holder will not be aligned to a specific clinical team but is required to work flexibly in response to the needs of the service providing cover to other teams on various sites as directed by the Team Leader in liaison with Locality Admin Co-ordinator to ensure continuity of a quality service.

About us

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

• NVQ Level 3 in Customer Care or Business Administration - or equivalent experience
• Demonstrable commitment to continuous personal development.

Knowledge

• Awareness of issues in the Mental Health Network.
• Knowledge of a range of administrative procedures and practice.

Experience

• Previous experience as a Secretary/Administrator including diary management
• Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment.

Skills

• Takes a pro-active approach to tasks.
• Ability to communicate effectively at all levels using e-mail, telephone or face to face.
• organising and prioritising of diaries and schedules.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust