Aftersales Sales Specialist

The Solution Auto; Bolton; On-site; GBP 29,000 - 48,000; Full time

Job summary

A leading automotive dealership in Bolton is seeking an Aftersales Sales Specialist to maximize aftersales revenue through exceptional customer engagement. Key responsibilities include liaising with customers and technicians, promoting services, and ensuring efficient workflow. Candidates should have experience in automotive sales, excellent communication skills, and proficiency in CRM systems and DMS software. This role offers a basic salary of £29k with OTE up to £48k, along with a structured working schedule between Monday to Friday.

Qualifications

• Previous sales experience in the automotive sector is preferred.
• Ability to explain technical details simply to customers.
• Skill in consulting and upselling without being pushy.

Responsibilities

• Maximize aftersales revenue through customer engagement.
• Act as the liaison between customers and technicians.
• Promote additional services while respecting customer preferences.

Skills

Sales experience in automotive sector

Strong communication skills

Sales-oriented mindset

Organizational abilities

Understanding of warranty processes

CRM proficiency

Tools

Microsoft Office

DMS software

Job description

Aftersales Sales Specialist

Franchised Motor Dealership - Bolton

Our client, one of the most respected and successful motor trade employers in the North West, is looking to recruit an Aftersales Sales Specialist to join their exceptional team.

Salary : £29k Basic - £48k OTE

Working Hours : Monday to Friday - 08 : 00 to 17 : 30

Role Overview :

The Automotive Aftersales Sales Specialist is responsible for maximizing aftersales revenue through proactive customer engagement, and ensuring an exceptional customer experience during the service process.

Key Responsibilities :

• Act as the primary liaison between customers and technicians.
• Champion the Vehicle Health Check Process to ensure customers receive a clear and concise report on their vehicle which is both professional and timely.
• Work closely with the Service Advisors and Workshop Controllers to ensure that customers are kept informed and work is completed in the time scales agreed.
• Work with the Service Management you will also be key is improving process and the quality of the customer communication both on the day of the vehicle visit and the follow of diarised work.
• Assess vehicle service needs and recommend scheduled maintenance, repairs, parts, accessories, and aftermarket products.
• Promote additional services or upgrades while respecting customer preferences.
• Ensure parts availability and technician scheduling for efficient workflow.
• Provide accurate cost estimates, clearly to customers.
• Drive the sales of aftermarket products, accessories, and parts, meeting or exceeding departmental sales targets.

Desired Skills & Experience :

• Previous experience in Sales is advantage within the automotive sector is an advantage.
• Strong communication and interpersonal skills; ability to explain technical details simply.
• Sales-oriented mindset with skill in consulting and upselling without being pushy.
• Organizational abilities to juggle appointments, parts availability, and service schedules.
• Understanding of warranty processes, dealer management systems (DMS), and basic automotive technical knowledge.
• Proficiency with CRM, Microsoft Office, and DMS software.

If you're ready to take the next step in your career and join a dealership that rewards effort and performance, we'd love to hear from you.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission