Aftersales Consultant

Travel Trade Recruitment; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading specialist and luxury tour operator is seeking an experienced Aftersales & Customer Service Consultant to join their team. The successful candidate will provide exceptional customer service pre and post-sales, maintaining relationships with suppliers and meeting company targets. This hybrid role based in Birmingham requires travel industry experience and a commitment to customer satisfaction. The salary starts from £25K, with a work schedule including two Saturdays a month.

Qualifications

• Travel Industry experience is required.
• Customer service and/or aftersales experience from a Travel Company.
• A customer focused approach and drive to exceed expectations.

Responsibilities

• Answer incoming customer phone calls and emails.
• Input data into the reservation system.
• Liaise with suppliers to fulfil customer requests.
• Adopt company policies to resolve service issues.
• Deliver on targets set by Operations Manager.

Skills

Customer service

Communication

Travel industry knowledge

Job description

A leading specialist and luxury Tour Operator is seeking an experienced Aftersales & Customer Service Consultant to join their team.

A key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners.

This is a premium high-end tour operator and delivering excellent customer service is of the upmost importance to them; their goal is to create unforgettable holiday experiences for clients, and keep them coming back to us year after year. This position is on a hybrid working model, however slightly different with 2 days office and 3 days at home!

JOB DESCRIPTION:

• Answer incoming customer phone calls and take appropriate action for each call
• Answer incoming customer emails and take appropriate action for each email
• Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
• Liaise with suppliers to fulfil the customer request - e.g. flight seats, airport assistance
• Work with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirements
• Adopt company policies to resolve customer service issues, post and pre-sale
• Any other duties that the group requires relating to the operational running of the business.
• Deliver on personal, departmental and company targets as set-out by Operations Manager

EXPERIENCE REQUIRED:

Travel Industry experience is required

Previous customer service and/or aftersales experience from a Travel Company, with a customer focussed approach and the drive to exceed the customers' expectations.

THE PACKAGE:

Salary is from £25K

HOURS AND DAYS OF WORK - Mon - Saturday (2 Saturday's a month) 0900 - 1730

HYBRID - BIRMINGHAM (2 days office 3 days remote)

INTERESTED?

Follow the instructions to apply, attaching your CV. This vacancy is being managed by [e-mail] / 0121 450 9776