Aftersales Care Specialist - Elevate Customer Experience

Technogym; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fitness solutions company in Reading is looking for an Aftersales Customer Care Specialist who will ensure customer satisfaction through effective communication and problem-solving. The ideal candidate has 1-3 years of experience in customer service and strong communication skills. This position offers competitive benefits and a supportive work environment focused on well-being and growth.

Benefits

25 days annual leave plus UK Bank Holidays

Private Medical Insurance

Corporate Wellness Programme

Employee Assistance Programme

Qualifications

• 1-3 years’ experience in a call center or retail environment in a customer service role.
• Knowledge of customer service practices and principles.

Responsibilities

• Act as first-line response for all customer queries or reports.
• Identify and provide solutions to customer issues.
• Guarantee customer satisfaction through professional assistance.
• Manage key customer relationships and provide updates.

Skills

Strong phone and verbal communication skills

Active listening skills

Ability to multi-task

Attention to detail

Tools

CRM management (SAP/Salesforce/ServiceMax)

Job description

A leading fitness solutions company in Reading is looking for an Aftersales Customer Care Specialist who will ensure customer satisfaction through effective communication and problem-solving. The ideal candidate has 1-3 years of experience in customer service and strong communication skills. This position offers competitive benefits and a supportive work environment focused on well-being and growth.