Aftersales Advisor

Square Peg Recruitment Ltd; Eastleigh; On-site; GBP 28,000 - 33,000; Full time

Job summary

A local dealer group is seeking an Aftersales Booking Administrator to contact service customers in Southampton. This role focuses on improving customer retention and service bookings, requiring strong telephone and administrative skills. Full training is provided, with flexible hours and a supportive work environment.

Benefits

Staff discount scheme

Flexible working hours

Qualifications

• Experience with database management is essential.
• Strong telephone skills and ability to communicate effectively.
• Capable of providing excellent customer service.

Responsibilities

• Contact existing service customers to remind them about services due.
• Improve customer retention and service bookings.
• Maintain accurate records in the database.

Skills

Competent telephone communication

Database management

Good administration skills

PC skills

Job description

My clients, a local dealer group, are looking to employ an AFTERSALES BOOKING ADMINISTRATOR for their busymotor business in Southampton.

£33,000 OTE PLUS MANY BENEFITS

The role will entail contacting their database of existing service customers to remind them about services due, warranty recalls, and product updates with a view to improving customer retention and service bookings. This is an informative sales role with no hard sell involved, it is simply designed to prompt a positive response to maintain their vehicle in tip top condition. You will be very competent and capable on the telephone and be experienced with database management along with very good administration and PC skills. Full training will be provided and you will not be expected to contact customers until you are competent and confident in doing so. There is also a staff discount scheme. The hours are flexible and this is a full time Monday to Friday position with the occasional Saturday morning.

If you feel you have the qualities my clients require please apply now for this motor trade job.