Aftercare Experience Lead – Housing & Defects

Bromford; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing provider in the United Kingdom is seeking a Customer Care Manager to lead the post-completion aftercare service. You will motivate and develop a team, manage complaints, and ensure a high-quality experience for customers. The ideal candidate has strong leadership, technical knowledge of housebuilding, and a customer-focused approach. This permanent, full-time role offers a hybrid working arrangement based from Chipping Sodbury or Tewkesbury.

Qualifications

• Experience as a leader with customer care experience in a housing association.
• Experience developing service strategies and key performance indicators.
• Ability to motivate and develop a team.

Responsibilities

• Lead and manage the post-completion aftercare service.
• Manage complaints at stage 1 and 2, escalating when necessary.
• Build strong relationships with internal teams and partners.

Skills

Customer care leadership

Technical knowledge of housebuilding

Problem-solving

Interpersonal skills

Communication skills

Education

Degree or significant experience

Job description

A leading housing provider in the United Kingdom is seeking a Customer Care Manager to lead the post-completion aftercare service. You will motivate and develop a team, manage complaints, and ensure a high-quality experience for customers. The ideal candidate has strong leadership, technical knowledge of housebuilding, and a customer-focused approach. This permanent, full-time role offers a hybrid working arrangement based from Chipping Sodbury or Tewkesbury.