Aftercare Engineer

Orion Electrotech Sales; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global manufacturing firm in Coventry is in search of an Aftercare Engineer to enhance customer relationships and provide hands-on support for complex machinery. In this role, you will serve as the primary liaison for customers, diagnose technical issues, and create tailored solutions that drive business growth. A solid background in mechanical or electrical engineering is essential, alongside strong problem-solving and project management skills. This position offers a dynamic environment with opportunities for personal and professional growth.

Qualifications

• Solid grounding in mechanical or electrical engineering, ideally from a manufacturing environment.
• Hands-on experience in technical support and problem-solving.
• Ability to prepare commercial proposals and negotiate terms.

Responsibilities

• Act as the primary contact for global customers.
• Diagnose issues and provide technical documentation.
• Spot upgrade opportunities and manage projects.

Skills

Mechanical or Electrical Engineering expertise

Problem-solving

Customer relationship management

Tools

Epicor

Salesforce

Job description

Job Description

Aftercare Engineer Automation 37-Hour Week with Early Friday Finish

Are you an engineer who thrives on solving problems and building lasting relationships with customers? Join a specialist manufacturer with a global footprint, where your technical expertise will directly impact customer satisfaction and business growth.

Were looking for a hands-on Aftercare Engineer with a solid grounding in mechanical or electrical engineering, ideally gained in a manufacturing setting. This is not just a support role. Its a chance to become a trusted technical advisor to international clients, helping them get the most out of complex machinery through upgrades, refurbishments, and tailored solutions.

• ? What Youll Be Doing
• Act as the primary contact for global customers, from initial enquiry to final proposal.
• Diagnose issues, identify spare parts, and provide clear, accurate technical documentation.
• Spot opportunities for upgrades, repairs, and modpacks, and convert them into revenue.
• Prepare commercial proposals and negotiate terms that benefit both the customer and the business.
• Manage small-to-medium projects, coordinating resources and timelines.
• Maintain accurate records in Epicor and Salesforce to ensure smooth internal processes.

Collaborate with the Head of Commercial to grow Aftercare service...