After Sales Manager

Trades Workforce Solutions; Dungannon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing manufacturing organization in Dungannon is seeking an experienced After Sales Manager to lead a customer-focused After Sales function. You will support a team and ensure exceptional customer experiences while managing technical queries and logistics. Ideal candidates should have a minimum of two years' experience in a similar environment and proven leadership abilities. The salary is negotiable based on experience, making this a compelling opportunity in a dynamic industry.

Qualifications

• Minimum 2 years' experience within a busy After Sales environment.
• Proven people-management ability with strong leadership skills.
• Flexible approach with ability to travel and handle occasional out-of-hours support.

Responsibilities

• Lead, motivate and support the After Sales team to deliver exceptional customer experiences.
• Manage customer enquiries, technical queries, and logistics.
• Identify and maximise commercial opportunities in line with financial targets.

Skills

People-management

Leadership

Customer relationship management

Process improvement

Job description

After Sales Manager

Location: Dungannon

Salary: depending on experience

A fantastic opportunity for an experienced After Sales Manager to join a growing and innovative manufacturing organisation. You will lead a customer-focused After Sales function, ensuring outstanding support, driving commercial opportunities, and contributing to long-term business growth.

Top 3 Things to Know About this Job

1. Fast-growing manufacturer with strong market presence
2. Key leadership role with direct influence on service strategy and customer experience
3. Opportunity to shape processes and drive continuous improvement across the department

The Role

• Lead, motivate and support the After Sales team to deliver exceptional customer experiences
• Manage customer enquiries, technical queries, spare parts support and logistics
• Identify and maximise commercial opportunities in line with financial targets
• Develop effective policies, procedures and continuous improvement initiatives
• Oversee warranty management and represent the department in product quality discussions
• Monitor customer satisfaction through surveys, loyalty programmes and feedback analysis
• Provide performance reporting monthly, quarterly and annually
• Build and maintain strong relationships with customers, dealers, and shipping partners
• Support business growth through networking, trade shows, and dealer engagement
• Collaborate closely with Sales, Marketing, Finance, Production and Design teams
• Lead process improvements to enhance departmental efficiency

The Person

• Minimum 2 years' experience within a busy After Sales environment
• Proven people-management ability with strong leadership skills
• Background in manufacturing or engineering-related industries
• Flexible approach with ability to travel and handle occasional out-of-hours support
• Full driving licence required

Next Steps

For more information and to apply, please contact Zoey at Hunter Savage. Visit our website for a full list of engineering and leadership opportunities.

Expert, confidential recruitment advice. Salary is typically negotiable — the range shown is a guide based on experience.