AFH Operations Leader — UK & Ireland Growth & Excellence

Costa Coffee; Loudwater; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading coffee brand is seeking a Head of Away from Home Operations to oversee and optimize operations in the UK and Ireland. You will lead key teams, manage B2B accounts, and ensure exceptional service levels. The ideal candidate should have extensive experience in operations management, strong leadership capabilities, and a strategic mindset. This role offers a blend of remote and flexible working opportunities, along with a rich set of perks and growth prospects.

Benefits

Share Investment Plan

Pension plan

Financial Support Fund

Employee discounts

Private medical cover

Qualifications

• Extensive knowledge and experience in operations management.
• Ability to build and develop high-performing teams.
• Exceptional communication skills and strategic vision.

Responsibilities

• Build and develop AFH Operations team for high performance.
• Oversee Contact Centre operations for exceptional service.
• Manage planning for optimal SLA achievement.
• Ensure high-quality standards in Engineering functions.
• Champion operational excellence initiatives.
• Maintain relationships with key B2B accounts.

Skills

Leadership

Communication

Strategic Thinking

Operational Management

Job description

A leading coffee brand is seeking a Head of Away from Home Operations to oversee and optimize operations in the UK and Ireland. You will lead key teams, manage B2B accounts, and ensure exceptional service levels. The ideal candidate should have extensive experience in operations management, strong leadership capabilities, and a strategic mindset. This role offers a blend of remote and flexible working opportunities, along with a rich set of perks and growth prospects.