Advanced 2nd Line IT Support Engineer - Newcastle

Corriculo Ltd; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing MSP is looking for an experienced 2nd Line IT Support Engineer in Newcastle. The role involves resolving complex technical issues, providing expert support, and mentoring junior engineers. Candidates should have solid experience in IT support, knowledge of Microsoft 365 and troubleshooting skills, plus a full UK driving licence. This position offers a chance to grow technical skills in a supportive environment.

Qualifications

• Solid experience in 2nd Line IT Support, ideally in an MSP environment.
• Strong knowledge of Windows operating systems and troubleshooting.
• A full UK driving licence is essential.

Responsibilities

• Serve as the go-to point for advanced support issues.
• Resolve complex technical queries and provide remote troubleshooting.
• Work closely with the Service Delivery Manager and mentor junior engineers.

Skills

Experience in 2nd Line IT Support

Knowledge of Microsoft 365

Troubleshooting skills

Networking fundamentals

Experience with ticketing tools

Problem-solving skills

Job description

A growing MSP is looking for an experienced 2nd Line IT Support Engineer in Newcastle. The role involves resolving complex technical issues, providing expert support, and mentoring junior engineers. Candidates should have solid experience in IT support, knowledge of Microsoft 365 and troubleshooting skills, plus a full UK driving licence. This position offers a chance to grow technical skills in a supportive environment.