Adoption & Change Management Consultant

Bytes Software Services; Leeds; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A prominent software services firm in the UK is seeking an Adoption & Change Management Practitioner to drive successful user adoption of M365 technologies. This role involves developing training materials, supporting change management initiatives, and monitoring adoption metrics. The ideal candidate should have strong knowledge of M365 technologies, excellent communication skills, and at least 2 years of relevant experience. The position offers excellent career prospects in a supportive and dynamic hybrid working environment.

Benefits

Excellent training and career prospects

Modern office with gym and canteen

Flexible working environment

Regular company events

Qualifications

• Strong knowledge of M365 technologies, including SharePoint and Copilot.
• Excellent communication and organisational skills.
• 2+ years of experience in change management, user adoption, or a related role.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.
• Experience in creating and delivering training materials.

Responsibilities

• Assist in the development and implementation of adoption and change management strategies for M365 technologies.
• Support the creation and delivery of training materials, including videos, to support user adoption.
• Collaborate with stakeholders to identify and address barriers to technology adoption.
• Monitor and report on adoption metrics and user feedback.
• Ensure best practices are followed in the use of SharePoint.
• Conduct workshops and training sessions for power / super users.

Job description

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on‑going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally, which can be seen through our long‑standing employees who have developed existing and new skills to move into senior positions in the organisation, leaving space for new team members to begin their journey.

Your Future Starts Here

Why Bytes?

• Over 800 staff (plans to double in size over the next 5 years)
• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin.
• Winners of an array of industry awards
• Sunday Times Top 100 Best Places to Work
• Excellent training and career prospects offered
• Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
• Supporters of 85+ charities with strong commitment to diversity and sustainability

Purpose of the Job :

The Adoption & Change Management Practitioner supports the Adoption & Change Management Lead in driving the successful adoption and utilization of M365 technologies. This role involves assisting with change management initiatives, developing training materials, and providing support to end users.

Key Responsibilities :

• Assist in the development and implementation of adoption and change management strategies for M365 technologies.
• Support the creation and delivery of training materials, including videos, to support user adoption.
• Collaborate with stakeholders to identify and address barriers to technology adoption.
• Monitor and report on adoption metrics and user feedback.
• Ensure best practices are followed in the use of SharePoint, including page design, administration, and permissions management.
• Adoption and Change Management for Copilot
• Training sessions with customers for applications across the M365 estate.

Individual Responsibilities :

• Conduct workshops and training sessions for power / super users.
• Design and manage SharePoint pages, ensuring they meet organizational needs.
• Assist end users with navigating SharePoint, finding and saving files, and managing file access.
• Assist end users with tips and tricks for using Word, Excel, Teams, OneDrive.
• Develop and maintain documentation on best practices for M365 apps.

Qualifications, Experience, & Skills :

• Strong knowledge of M365 technologies, including SharePoint and Copilot.
• Excellent communication and organisational skills.
• 2+ years of experience in change management, user adoption, or a related role.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.
• Experience in creating and delivering training materials.