Admissions Supervisor

LEGOLAND Discovery Centre; Manchester; On-site; GBP 29,000; Full time

Job summary

A family entertainment center in Manchester is seeking an Admissions Supervisor to lead front of house operations. You will manage ticketing, guest flow, and ensure outstanding first impressions for visitors. Responsibilities include training the admissions team and resolving guest complaints. Ideal candidates will have experience in ticketing and possess a friendly, enthusiastic personality. This position is critical for driving revenue and enhancing guest experiences while working a flexible schedule that includes weekends.

Benefits

25% discount in retail shops and restaurants

40% off LEGO online

Free tickets to attractions worldwide

Employee pricing up to 55% off cinema tickets

Qualifications

• Previous experience in a ticketing, admissions or front of house environment.
• Team leader or supervisor experience is desirable.
• Experience using ticketing and till systems.
• Role models excellent guest service.
• Enthusiastic with a friendly and playful personality.

Responsibilities

• Manage ticketing operations and guest flow.
• Coordinate large groups and ensure a safe environment.
• Recruit, train and coach the admissions team.
• Resolve guest complaints and ensure smooth operations.

Skills

Guest service

Team leadership

Ticketing systems

Cash handling

Sales techniques

Job description

What you'll bring to the team

Calling all cool creators! Ready to lead the fun where every LEGO® adventure begins? We’ve got a bricktastic opportunity for an Admissions Supervisor at LEGOLAND Discovery Centre Manchester to take charge of our front of house and help create the most inspirational and outstanding first impressions for every guest who visits our attraction.

First and foremost, you’ll be passionate about welcoming fellow playmakers, setting the tone for an amazing day and bringing energy to every interaction. You’ll be leading from the front in our admissions area, managing ticketing operations, guest flow and queues, coordinating large groups and ensuring our front of house spaces are safe, slick and full of smiles. You’ll also champion the sale of tickets, annual passes, upgrades and other front of house products.

You’ll work closely with the Operations Manager to support the smooth day to day running of the admissions department. This includes overseeing till and ticketing systems, cash handling and profit protection, jumping in to resolve guest complaints and removing any bricks in the way of a smooth operation. You’ll recruit, train and coach the admissions team, helping them build confidence in sales techniques, guest interaction and safe working practices to drive both revenue and brilliant guest experiences.

This role operates on a 7-day business, working any 5 days out of 7. This will include weekends and bank holidays as required. Flexibility is key as shift times and days will vary to meet business needs.

Qualifications & Experience

• Previous experience in a ticketing, admissions or front of house environment
• Team leader or supervisor experience (desirable)
• Experience using ticketing and till systems
• Someone who role models what awesome guest service looks like
• Bags of enthusiasm with a friendly, confident and playful personality

Benefits

• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £28,691.00/Yr.