Admissions Officer

Ashbourne College; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading educational institution in Greater London is seeking an Admissions Officer to guide prospective students and families through the admissions process. This role requires someone with strong communication skills and a proactive approach to manage relationships with families, agents, and schools. The ideal candidate will have experience in customer service and a passion for helping students succeed.

Qualifications

• Experience in school admissions or customer service.
• Ability to build trust and rapport quickly.
• Strong attention to detail and organisational skills.

Responsibilities

• Act as the first point of contact for prospective families.
• Manage the end-to-end admissions journey including handling enquiries and preparing offers.
• Build and maintain strong relationships with educational agents and families.

Skills

Customer service

Verbal and written communication skills

Organisational skills

Proactive mindset

Job description

Ashbourne College is seeking a dynamic, personable, and motivated Admissions Officer to support the growth of our student community and ensure an exceptional admissions experience for families. This role is ideal for someone who thrives on building relationships, is attentive to detail, and can confidently guide prospective students from their first enquiry through to enrolment.

As a key member of the Admissions Team, you will represent Ashbourne to families, agents, and schools, playing a vital role in maintaining the College’s excellent reputation for academic and pastoral support.

Key Responsibilities

• Act as the first point of contact for prospective families and agents, providing personalised guidance throughout the admissions process.
• Manage the end-to-end admissions journey, including handling enquiries, arranging visits and assessments, conducting interviews, and preparing offers.
• Build and maintain strong relationships with educational agents, feeder schools, and families, ensuring excellent communication and follow-up.
• Support the organisation and delivery of open days, school tours, and induction events.
• Collaborate on marketing initiatives to ensure admissions materials, website content, and social media reflect the College’s values and appeal to prospective families.
• Maintain accurate records of enquiries and applications, ensuring efficient data management and reporting.
• Champion Ashbourne’s ethos of academic excellence and individual care in all external communications.

Ideal Applicant Profile

• Previous experience in school admissions, customer service, marketing, or a client-facing role.
• Excellent verbal and written communication skills with the ability to build trust and rapport quickly.
• A proactive, results-driven mindset and the confidence to manage multiple tasks and deadlines.
• Strong organisational skills, attention to detail, and the ability to work independently as well as part of a team.
• A professional and personable demeanour, with the ability to represent Ashbourne to a wide range of audiences.
• Familiarity with the UK independent school sector (preferred).
• Fluency in additional languages (advantageous).