Admissions Host

Warner Bros. Entertainment Inc.; Liverpool; On-site; GBP 10,000 - 40,000; Part time

Job summary

A global entertainment company in Liverpool is seeking engaging and customer-focused individuals to assist visitors at the Studio Tour. Responsibilities include managing information desks, assisting guests, and handling ticketing systems. Ideal candidates will have customer service experience and enjoy interacting with the public. This role offers flexible working hours with competitive pay, generous holiday, and various staff benefits such as gym access and discounts.

Benefits

£12.60 per hour

28 days holiday (pro-rata)

Gym access

Staff discounts

Free staff car parking

Complimentary shuttle bus

Pension and healthcare options

Qualifications

• Experience in a visitor-focused or retail environment.
• Ability to positively contribute to a team.
• Understanding of the Harry Potter series is desirable.

Responsibilities

• Engage and assist visitors for an enjoyable experience.
• Manage cloakrooms and information desks.
• Handle cash and use ticketing systems.

Skills

Teamwork

Customer service

Communication skills

Professional telephone manner

Public interaction

Adaptability

Language knowledge

Job description

Responsibilities

• Proactively engage with and assist visitors to help them maximise their enjoyment of the Studio Tour experience.
• Resolve any issues that may arise during duties, escalating where appropriate and effectively collecting visitor feedback.
• Day‑to‑day responsibilities include managing cloakrooms, information desks, car parking and phone systems.
• Follow appropriate procedures and associated administration and paperwork.
• Gain a working understanding of the Bookings process and display confidence and accuracy on the Galaxy ticketing system; handle cash and cash out tills at the end of the day.
• Stand for up to four hours at a time, perform light lifting and work outdoors in all weather. Occasionally be required to attend communication and training sessions outside core working hours.

Qualifications & Experience

• Ability to contribute positively and work effectively as part of a team.
• Experience of working in a visitor‑focused, customer‑service or retail environment, demonstrating influencing and listening skills.
• Enjoy working confidently with the general public.
• Adapt to new situations within a visitor‑focused environment.
• Professional telephone manner.
• Ability to absorb written communications and transfer information to visitors.
• Understanding of the Harry Potter film series and wider Wizarding World.
• Previous experience of working with till systems (desirable).
• Knowledge of a foreign language (desirable).

Company Overview

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career‑defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Benefits

• £12.60 per hour
• 28 days holiday (pro‑rata)
• GymPass or free access to our on‑site gym
• Exclusive access to our Screeners App, with exciting Warner Bros., HBO and Discovery content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on‑site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On‑site staff Studio Café
• Option to join our pension and private healthcare schemes, working pattern flexibility

Working Hours & Conditions

Contracts range from 24 to 40 hours per week, and you will be required to work weekends (Saturday and Sunday). Normal hours of work are between 7 am and 10 pm; occasionally working hours could run until 1 am for which you will be notified in advance.

On‑site working: this role is advertised as on‑site, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your line manager reserves the right to change this working arrangement where essential to business needs and upon reasonable notice to you.