Administrator/Senior Health Care Support worker Tuag Adref services

Betsi Cadwaladr University Health Board; Porthmadog; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health organization in Wales is seeking a candidate for a role that involves acting as the first point of contact for patients and families, managing communications, and providing administrative support. Successful applicants will possess excellent communication and organizational skills, with the ability to speak Welsh considered a plus. This position offers a supportive environment aimed at achieving a work-life balance.

Qualifications

• Excellent communication and organisational skills.
• Ability to speak Welsh is desirable.

Responsibilities

• Act as a friendly and professional first point of contact for patients and families.
• Manage incoming calls, emails and correspondence.
• Schedule and coordinate workloads.
• Process and track referrals and waiting lists.
• Maintain accurate databases and records.
• Assist with monitoring service performance data.
• Liaise with other departments and professionals.
• Provide general administrative support to the team.
• Support clinical elements of the post as needed.

Job description

About Betsi Cadwaladr University Health Board (BCUHB)

BCUHB is the largest health organisation in Wales, delivering a full range of primary, community, mental health, acute and elective hospital services to a population of around 700,000 across North Wales. We are committed to our Organisational Values and the "Proud to Lead" competence framework, and proud to be a Disability Confident Employer. Join our team to receive the support you need and enjoy a family‑friendly, work‑life balanced environment.

Key Responsibilities

• Act as a friendly and professional first point of contact for patients and families.
• Manage incoming calls, emails and correspondence.
• Schedule and coordinate workloads, and attend meetings.
• Process and track referrals and waiting lists.
• Maintain accurate databases, records and documentation in line with confidentiality and data protection policies.
• Assist with monitoring service performance data and produce basic reports.
• Liaise with other departments and professionals as required.
• Provide general administrative support to the Tuag Adref team.
• Support clinical elements of the post as needed.

Requirements

Excellent communication and organisational skills. Ability to speak Welsh is desirable; English and/or Welsh speakers are equally welcome to apply.

Application Information

Please check your email account regularly. Successful applicants will receive all recruitment‑related correspondence via the email account registered on the application form. Applications may be submitted in Welsh; applications submitted in Welsh will not be treated less favourably than an application submitted in English.