Administrator - Receptionist

Tees Esk and Wear Valleys NHS Foundation Trust; Selby; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional healthcare provider in Selby is seeking a part-time Administrator - Receptionist to join their team. In this role, you will greet visitors, handle inquiries, and perform essential administrative duties in a mental health unit. Candidates should possess a relevant qualification and have strong customer service skills. This role offers a friendly work atmosphere with a focus on mental health support.

Qualifications

• Strong customer focus and ability to handle queries calmly.
• Experience in data inputting and general office duties.
• Willingness to work towards a Level 3 qualification in Business and Administration.

Responsibilities

• Greet service users, carers, staff, and visitors.
• Handle telephone and email inquiries.
• Perform basic admin tasks and manage visitor logs.

Skills

Customer service orientation

Effective communication

Data inputting

Confidentiality

Education

BTEC Diploma/Level 2 qualification or equivalent experience

Key skills in literacy and numeracy Level 2

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Administrator - Receptionist role based at Worsley Court, Selby, within a child and adolescent community mental health unit. Part-time (22.5 hours) with Monday to Friday 12:30pm to 5:00pm. Closing date: 29 September 2025.

Main duties of the job

We are looking for a friendly, customer-focused Receptionist to join our front-of-house team. Reception duties include greeting service users, carers, staff and visitors and answering queries via telephone and email. The ability to remain calm and communicate clearly is essential, as well as promoting a positive culture for young people living with mental health issues and/or neurodiverse conditions.

The successful candidate will be expected to perform basic admin tasks, update calendars, maintain visitor logs, issue access cards, deal with incoming & outgoing post and calls, photocopying, scanning and ensure that all information in the reception area for staff and public is clearly displayed and updated as appropriate.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care — our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We\'re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won\'t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don\'t hesitate to contact us - we\'ll be happy to help.

Hannah Gill - Medical Secretary 01757 241070

Person Specification

Qualifications

• BTEC Diploma/Level 2 qualification in a relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.

Experience

• Data inputting experience and/or general office duties.

Knowledge

• Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
• Understanding of confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of receiving visitors/telephone callers and taking accurate messages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust