Administrator (Heating Compliance)

Optivo; Croydon; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A major housing provider is seeking an Administrator for its Asset compliance team in Croydon. The role involves a range of administrative and support tasks to ensure regulatory compliance. Responsibilities include coordinating appointments, responding to inquiries, and providing meeting support. Ideal candidates will have strong computer and communication skills, and the ability to manage multiple priorities. The position offers a hybrid work model and various employee benefits.

Benefits

Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailer discounts

Cycle to work

Buy & sell annual leave

Qualifications

• Ability to manage workloads and prioritize tasks effectively.
• Excellent communication skills with a fine eye for detail.
• Experience in providing administrative support for meetings.

Responsibilities

• Coordinate appointments with residents and contractors.
• Monitor and respond to compliance-related emails.
• Assist with HHSRS and Decent Homes queries.

Skills

Computer skills

Communication skills

Time management

Customer service

Tools

CRM systems

MRI

Proactis

Job description

Overview

The role: Join Southern Housing as an Administrator in our Asset compliance team. You will be providing a full range of administrative and support services to facilitate the effective and efficient operation of the team and department. Completing daily, weekly, and monthly tasks to ensure Southern Housing meets its legal and regulatory compliance requirements. The role will involve liaising with staff in other departments, external contractors, and residents in relation to delivering operational compliance. You’ll assist in the implementation of continuous improvements and BAU tasks.

Responsibilities

• Booking appointments and coordinating these with residents, contractors, and other stakeholders.
• Raising jobs across a wide range of systems including MRI, Proactis, etc.
• Providing meeting administrative support and assisting with HHSRS and Decent Homes queries, including arranging works and following up to ensure there is completion evidence.
• Monitoring compliance email inboxes and responding with prompt and accurate information.

Location and Term

This role will be based in our Croydon office and offers hybrid working arrangements between office and work from home and is offered on Secondment/Fixed Term Basis until 15 October 2026.

What you’ll need

• Computer skills sufficient to operate data systems and other software packages to effectively manage compliance streams.
• You’ll be able to work under pressure, manage workloads and prioritise your tasks.
• You will have excellent communication skills with a fine eye for detail.
• Providing meeting administrative support. Booking rooms, sending out invites, producing agendas, taking minutes, producing action trackers, etc.
• Taking responsibility for responding to Customer Contact through various mechanisms, such as phone, e-mail, CRM, etc.
• Accurately processing incoming data and certification.

Application guidance

In your supporting statement, address how you meet each of the above six criteria providing real examples. Closing Date: 5th of October (Sunday) at 23:59. Shortlisting Date: week commencing 6th October 2025. Interview Date: week commencing 13th October 2025. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own. We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

What’s in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailer discounts
• Cycle to work
• Buy & sell annual leave

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach. Optivo