Administrator

Royal Mail Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading postal service provider in Greater London is seeking a Mail Centre Administrator to provide essential administration support at the Greenford Mail Centre. The successful candidate should have basic IT and data entry skills, along with good numeracy and literacy. Responsibilities include managing vehicle information, customer service, and ensuring compliance. This permanent role offers a competitive hourly rate and various employee benefits, including paid overtime and a contributory pension scheme.

Benefits

Competitive hourly rate of £15.50

Paid overtime

22.5 days holiday

Contributory pension scheme

Career development opportunities

Full uniform provided after three months

Excellent parental leave policy

Various discounts on high street vouchers and other services

Qualifications

• Basic IT and data entry skills essential for role.
• Good numeracy and literacy skills required.
• Organised, independent and self-motivated individuals preferred.

Responsibilities

• Provide vital administration support at the Greenford Mail Centre.
• Handle internal and external telephone enquiries professionally.
• Verify driver's hours and undertake all vehicle information and administration duties.
• Manage vehicle and driver compliance and maintenance.

Skills

Basic IT skills

Data entry skills

Numeracy

Literacy

Organised

Independent

Self-motivated

Customer service

Job description

Mail Centre Administrator

Job Reference: 334924

Location: Royal Mail, Greenford Mail Centre, Greenford, UB6 0GG

Job type: Permanent

Hours: 40 hours per week, working 5 days Monday - Friday. Shift times vary for each role.

There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey.

For Royal Mail to run an efficient operation we are looking for 2 Administrators to join our Greenford Mail Centre to provide vital administration support to strengthen the unit performance.

A bit about you

You’ll have basic IT and data entry skills to support daily administration.
Good numeracy and literacy skills.
Looking for a role with targets to hit and challenges to overcome.
Organised, independent and self‑motivated.
Happy in a fast‑paced changing environment.
Have a strong sense of community and want to take pride in what you do.

Admin duty 1

Working between 11:25hrs - 19:25hrs Monday to Friday.

You will work closely with the resource duty to verify driver's hours and undertake all vehicle information and administration duties. Including the following:

• Compliance: Vehicle and driver compliance, maintenance of O' licence, NOIP / PCN records, maintain P107, update skills register, computer based tasks.
• Planning: Late shift planning (adhoc collections), work closely with resource duty to verify driver's hours, download vehicle information, telemetry management, vision management.
• Reporting: Hire vehicle mileage records and tracking, fuel reports, missing mileage reports.
• Customer service (Telephone): Handling internal and external telephone enquiries in a professional, efficient, and customer focused manner.

Admin duty 2

Working between 13:40 hrs and 21:40hrs Monday to Friday.

You will undertake all the day‑to‑day vehicle information administration duties. Including the following:

• Administration and Record Handling: Use of basic IT and data entry skills to support daily administration (pay bills, data entry, etc.) Download of vehicle information, vision management, microlise management.
• Vehicle & Key Coordination: Security of vehicle keys, fuel information, vehicle off road information.
• Customer service (Telephone and Face to Face): Handling internal and external telephone and face to face enquiries in a professional, efficient, and customer focused manner.

What we do for you

To deliver on our ambition we want the best and that's why we’re delighted to offer competitive pay and benefits for a permanent role within our sector.

• A guaranteed hourly rate of £15.50p/h (paid monthly and adjusted to your working hours).
• Paid overtime, with an enhanced rate of x1.25 for more than 40 hours a week.
• 22.5 days holiday, rising with length of service (adjusted to your working hours if part time) and the option to buy extra leave each year.
• Contributory pension scheme.
• Lots of opportunity to develop a career.
• Full uniform provided if you’re on a contract of longer than three months.
• Excellent parental leave policy.
• Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership.

Time to apply.

Ready to become an Administrator? Hit the apply button now. If your application is successful, we’ll invite you to an interview. The assessment will take up to 45 minutes, which will include a discussion about the role and interview questions.

We plan to hold interviews at Royal Mail, Greenford Mail Centre, Greenford, UB6 0GG as soon as possible, so make sure you’re available before applying.

We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex‑Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/