Administrator & Exams Officer

PA Media Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national media organization is seeking a proactive Administrator & Exams Officer at its training academy. This role involves providing administrative support for diploma and apprenticeship programs, ensuring smooth operations, and coordinating exams. The ideal candidate will be highly organized, possess excellent communication skills, and be confident with MS Office. The organization offers a competitive salary and promotes flexible working arrangements.

Benefits

Competitive salary

Flexible working

25 days holiday plus bank holidays

Holiday purchase scheme

Annual wellbeing day

BUPA Health Cash Plan

Life assurance (4x salary)

Qualifications

• Highly organised and comfortable managing multiple priorities.
• Enjoys delivering a great learner experience.
• Confident in handling tasks and working independently.

Responsibilities

• Provide high-quality administrative support across programmes.
• Coordinate exams and assessments with internal teams.
• Maintain accurate records to support compliance.

Skills

Excellent communication skills

Strong written English skills

Highly organised

Confident using MS Office

Team player

Proactive and keen to develop

Tools

MS Office

BUD apprenticeship management software

Moodle

Job description

Role overview

PA Media is the UK’s national news agency, providing 24/7 coverage to every major news outlet in the country. With more than 150 years of trusted journalism behind us, we sit at the heart of media reporting and storytelling across the UK and Ireland.

PA Media Academy builds on this heritage by delivering high‑quality professional training, diplomas and apprenticeships in journalism, communications, digital media and related fields. We’re known for our practical, industry‑focused approach and our commitment to developing talent at every stage of a media career.

We are committed to building an inclusive culture that values diverse perspectives, experiences and backgrounds. We support flexible working and encourage applications from all sections of the community. If you require any reasonable adjustments during the recruitment process, please contact our recruitment team, we’re here to support you.

About the Role

We’re looking for a highly organised and proactive Administrator & Exams Officer to join our friendly and collaborative team at PA Media Academy. This is a varied and hands‑on role that sits at the centre of our training operation.

You’ll support the smooth running of diploma and apprenticeship programmes, manage exams and assessments, and provide essential administrative support across the Academy. You’ll work closely with training managers, programme leaders, tutors and external awarding bodies, helping to ensure an excellent experience for learners from onboarding through to completion.

PA Media Academy is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. Safer recruitment practices and pre‑employment checks will be undertaken before any appointment is confirmed. This post is subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references.

How you’ll add value

• Provide high‑quality administrative support across diploma programmes, apprenticeships and professional training.
• Support learner and apprentice onboarding, ensuring a positive and well‑organised experience.
• Coordinate exams and assessments, working with internal teams and external awarding bodies.
• Maintain accurate records, tracking data and learning systems to support compliance and quality assurance.
• Support recruitment and interview processes for diploma and apprenticeship programmes.
• Manage room bookings, equipment and day‑to‑day operational needs within the training centre.
• Act as a key point of contact between PA Media Academy and internal support teams such as IT and Facilities.

About You

You’ll be highly organised, confident in managing multiple priorities, and comfortable working with a wide range of colleagues and stakeholders. You’ll enjoy being the person who keeps things running smoothly and takes pride in delivering a great learner experience.

We’re looking for someone who is

• An excellent communicator with strong written English skills.
• Highly organised, methodical and able to think clearly under pressure.
• Confident using MS Office, including Word, Excel and PowerPoint.
• Quick to learn new systems and adapt to new ways of working.
• A collaborative team player with strong interpersonal skills.
• Curious, proactive and keen to develop and learn.
• Comfortable owning tasks and working independently when required.

Desirable Experience

• Experience using BUD apprenticeship management software.
• Experience working with Moodle or other learning platforms.
• Experience in an education, training or learning environment.

What We Offer

• Competitive salary.
• Flexible working.
• 25 days holiday (plus bank holidays).
• Holiday purchase scheme.
• Annual wellbeing day and volunteering day.
• BUPA Health Cash Plan.
• Life assurance (4x salary).