Administrator – Damp & Mould

Service Care Solutions; Worthing; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A community support organization is seeking an experienced Administrator to assist with damp and mould cases in Chichester. This temporary position offers hybrid working, with three full days per week, supporting the organisation's busy period. Key responsibilities include raising repair orders, responding to enquiries, and providing administrative support. Ideal candidates will have strong organisational skills and prior experience in administration. This role presents an opportunity to join a supportive team and develop further in a fulfilling administrative position.

Qualifications

• Previous experience in administration or business support roles.
• Confident using computer-based systems and CRMs.
• Strong organisational skills and ability to manage multiple tasks.
• Excellent communication and customer service skills.

Responsibilities

• Raise and manage repair orders and work requests using the housing portal or CRM system.
• Respond to enquiries from residents and colleagues by phone and email.
• Provide clear, accurate information and maintain a professional level of customer service.
• Support the team with ad hoc administrative tasks.
• Prioritise and manage workload effectively in a fast-paced environment.

Skills

Computer-based systems

Organisational skills

Customer service skills

Communication skills

Job description

Job Title:

Administrator – Damp & Mould

Location:

Chichester, PO19 (Hybrid – 2 days in the office, 1 day from home)

Contract:

Temporary – 12 weeks (potential to extend or temp-to-perm)

Hours:

21 hours per week (3 full days, Monday to Friday)

Initial Training:

Fully office based for the first couple of weeks

About the Role:

We’re seeking an experienced and proactive Administrator to support a Housing Association in Chichester during a busy period. This role will involve handling administrative tasks related to damp and mould cases, ensuring efficient processing of repair requests and accurate data management. You’ll be part of a supportive team, raising repairs and work orders through the organisation’s online portal and assisting with general office administration as required.

Responsibilities:

• Raise and manage repair orders and work requests using the housing portal or CRM system
• Respond to enquiries from residents and colleagues by phone and email
• Provide clear, accurate information and maintain a professional level of customer service
• Support the team with ad hoc administrative tasks
• Prioritise and manage workload effectively in a fast-paced environment

Key Requirements:

• Previous experience in administration or business support roles
• Confident using computer-based systems and CRMs
• Strong organisational skills and ability to manage multiple tasks
• Excellent communication and customer service skills
• Ability to work well under pressure and within a team environment

How to Apply:

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)