Administrator - Damp & Mould

Service Care Solutions; Chichester; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a proactive Administrator to support a Housing Association in Chichester for a 12-week temporary contract. The role involves managing repair requests and general office tasks. Candidates should have prior administration experience and strong communication skills. This hybrid role allows flexibility with two days in the office and one from home. The position requires effective workload management in a fast-paced environment.

Qualifications

• Previous experience in administration or business support roles is essential.
• Confident in using computer-based systems and CRMs.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Raise and manage repair orders and work requests using the housing portal or CRM system.
• Respond to enquiries from residents and colleagues by phone and email.
• Provide clear, accurate information and maintain a professional level of customer service.
• Support the team with ad hoc administrative tasks.
• Prioritize and manage workload effectively in a fast-paced environment.

Skills

Organizational skills

Customer service

Experience with CRMs

Communication skills

Job description

Job Title: Administrator - Damp & Mould

Location: Chichester, PO19 (Hybrid - 2 days in the office, 1 day from home)

Contract: Temporary - 12 weeks (potential to extend or temp-to-perm)

Hours: 21 hours per week (3 full days, Monday to Friday)

Initial Training: Fully office based for the first couple of weeks

About the Role

We're seeking an experienced and proactive Administrator to support a Housing Association in Chichester during a busy period. This role will involve handling administrative tasks related to damp and mould cases, ensuring efficient processing of repair requests and accurate data management.

You'll be part of a supportive team, raising repairs and work orders through the organisation's online portal and assisting with general office administration as required.

Responsibilities

• Raise and manage repair orders and work requests using the housing portal or CRM system
• Respond to enquiries from residents and colleagues by phone and email
• Provide clear, accurate information and maintain a professional level of customer service
• Support the team with ad hoc administrative tasks
• Prioritise and manage workload effectively in a fast-paced environment

Key Requirements

• Previous experience in administration or business support roles
• Confident using computer-based systems and CRMs
• Strong organisational skills and ability to manage multiple tasks
• Excellent communication and customer service skills
• Ability to work well under pressure and within a team environment

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)