Administrator

Practice Plus Group; Croft; On-site; GBP 25,000 - 29,000; Full time

Job summary

A health services provider is seeking a Substance Misuse Recovery Worker for a full-time role at HMP Risley. This position involves acting as the first point of contact for patient care, updating records, and assisting with patient releases. Candidates should have extensive administrative experience, familiarity with healthcare systems like SystmOne, and a legal right to work in the UK. The role offers an annual salary ranging from £25,821 to £28,574, alongside generous benefits including a pension scheme and professional development opportunities.

Benefits

Company pension scheme

25 days annual leave

Wellbeing and lifestyle benefits

Career development opportunities

24/7 employee assistance helpline

Qualifications

• Extensive experience in an administrative role using internal systems.
• Healthcare administrative experience is highly desirable.
• Experience updating patient records in a secure system.
• Legal right to work in the UK; role requires vetting and security checks.

Responsibilities

• Act as the first point of contact for the primary care team.
• Assist with patient release and transfer.
• Use SystmOne to update and maintain patient records.
• Coordinate bed watch and escorts for external appointments.

Skills

Administrative skills

Communication

Healthcare familiarity

Record-keeping

Education

GCSE in Maths and English or equivalent

Tools

SystmOne

EMIS

Job description

Job Summary

Substance Misuse Recovery Worker – HMP Risley, a Category C male prison in Warrington.

This is a 12‑month fixed‑term, full‑time role (37.5 hours per week, Monday to Friday 08:00‑17:00) with an annual salary of £25,821–£28,574, depending on experience.

Main Duties

• Act as the first point of call for the primary care team; answer emails and phone calls, schedule and chase referrals and appointments (internal and external).
• Assist with patient release and transfer, including follow‑on care and medication management.
• Use SystmOne (or other NHS systems) to update and maintain patient records.
• Check patients in for appointments and serve as the admin contact for prisoners, handling healthcare queries and applications.
• Coordinate bed watch and escorts for external hospital appointments with the wider prison team.
• Take minutes as required.

Benefits

• Company pension scheme
• 25 days annual leave, increasing with service up to 28 days per year, plus public bank holidays
• Wellbeing and lifestyle benefits including discounts on shopping and leisure activities
• Career development opportunities – internal and external training, competency framework, national career pathways
• 24/7 employee assistance helpline and financial assistance when needed

Qualifications & Experience

• Extensive experience in an administrative role using internal systems, responding to emails and phone calls.
• Healthcare administrative experience highly desirable, especially familiarity with SystmOne or EMIS.
• Experience updating patient records in a secure system.
• GCSE (or equivalent) in Maths and English.
• Legal right to work in the UK; the role requires additional vetting and security checks.

Disclosures

areilc "This post is subject to the Rehabilitation of Offenders Act (Exceptions Order).pitch 1975; a Disclosure and Barring Service check will be required to screen for any previous criminal convictions.

Employer Details

Practice Plus Group – health services provider to secure environments across the UK.

HMP Risley
Warrington Road
Croft
Warrington WA3 6BP

Website: https://practiceplusgroup.com/our-jobs/join-our-team/