Administrator

West Riding Recruitment; Wakefield; On-site; GBP 15,000 - 17,000; Full time

Job summary

A facilities management company is seeking a full-time help desk administrator in Wakefield. You will support and manage the flow of reactive and planned maintenance works, ensuring timely communication and job completion. Ideal candidates will have experience in a helpdesk environment and possess excellent organizational skills, with a focus on customer service. The position includes a pay range of £15,500 to £16,500, along with benefits such as 28 days of leave and free parking.

Benefits

28 days inclusive of bank holidays

Free parking

Qualifications

• Experience in a relevant environment is beneficial.
• Excellent communication and organizational skills are required.
• Familiarity with Microsoft Office products is needed.

Responsibilities

• Manage emails and phone calls effectively.
• Administer maintenance work for clients nationally.
• Communicate with contractors to chase overdue jobs.
• Provide excellent customer service through the helpdesk.
• Work on a rota basis taking out-of-hours calls.

Skills

Experience working in a call‑centre/helpdesk/property/facilities environment

Strong team player

Excellent communication skills

Excellent organizational skills

Knowledge of Microsoft Excel

Knowledge of Microsoft Outlook

Knowledge of Microsoft Word

Job description

About the Role

An opportunity has arisen for our client based in Wakefield for a full time help desk administrator.

The company is a professional 24/7 facilities management providing property maintenance services throughout the UK and Northern Ireland.

Purpose of Role

You will be working as part of a team supporting and administering the flow of reactive and planned maintenance works.

Main Responsibilities

• Managing emails and phone calls
>Dealing with enquiries from clients and contractors
• Supporting clients and contractors with any queries
• Assigning jobs to contractors within a time frame
• Chasing up jobs that have not been accepted/attended
• Updating jobs to ensure complete transparency

Roles and Responsibilities

This is a key role in administering the maintenance work nationally for our clients. It is important that each job be managed to completion.

The role will involve:

• Ensuring that maintenance work is processed in a timely manner
• Communicating with contractors daily, to chase overdue work
• Having a professional and confident manner and providing excellent service from the helpdesk
• Having an excellent telephone manner and being totally customer focused
• Working on a rota basis taking calls out of hours (one in every three weeks)

Key Skills and Experience

• Experience working in a call‑centre/helpdesk/property/facilities environment would be beneficial
• Strong team player, with excellent communications and organizational skills
• Knowledge of using Microsoft Excel, Outlook and Word

Pay and Benefits

Payrate: £15,500 – £16,500 + commissions

28 days inclusive of bank holidays

Free parking