Administrator

JDR Recruitment; Swansea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Administrator for a national logistics company in Swansea. The role involves resolving customer queries through effective communication, processing orders, and interacting with stakeholders. Candidates should have strong customer service skills, preferably within a logistics background, and excellent IT capabilities. The position offers a temporary contract with pay at £21.21 per hour, with hours of 11am to 8pm, Monday to Friday.

Qualifications

• Customer service experience is essential, preferably in Supply Chain or Logistics.
• Great communication skills - both written and verbal.
• Excellent IT skills, particularly with Microsoft Office and WMS.

Responsibilities

• Investigate and solve customer queries via phone and email.
• Process, release, and monitor customer orders across various systems.
• Communicate with internal and external stakeholders.

Skills

Customer service experience

Communication skills

Excellent IT skills

Tools

Microsoft Office

Warehouse Management Systems

SAP

Job description

Role: Administration

Contract: Temporary (on-going)

Pay: £21.21/ph, weekly pay

Hours: 11am to 8pm, Monday to Friday (initial training for 2 weeks you work 5am to 2pm)

JDR are currently working with a national logistics company who are seeking a Customer Service Administrator for their Swansea site who will to resolve customer queries through effective communication to meet deadlines.

Duties:

• Investigating and solving customer queries within a timely manner - both over the phone and through email
• Processing, releasing and monitoring customer orders across various systems
• Communicating with internal and external stakeholders

Who this would suit:

• Customer service experience is essential, within a Supply Chain or Logistics background would be advantageous
• Great communication skills - both written and verbal
• Excellent IT skills - experience of Microsoft Office and Warehouse Management Systems (SAP experience is desirable)

Interest? Please submit your CV today and one of the team will be in touch.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR is acting as an Employment Business in relation to this vacancy.